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Your all-in-one platform for community engagement

Reach your community where they are and make public decision-making more inclusive, efficient, and data-driven.

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Amplify your community’s voice and analyse the topics they care most about, all in one place

Local Government Strategic Planning & Budgeting Process
ENGAGE
Our suite of engagement tools makes it easy to engage with and meet your community wherever they are. From survey and polling capabilities to our custom participatory budgeting tool, streamline your engagement projects on our platform.
Public space plan
MANAGE
Manage project setup and moderation with ease on our comprehensive and customizable platform. Easily adjust platform and project settings to your needs, manage community ideas, and continuously share key information with the community and your team.
Environmental City Planning
DECIDE
Process and visualise the data you collect to identify actionable insights about your community’s needs to make better decisions. With weekly reports and AI-powered analytics, you’ll stay up to date on what’s happening and who’s engaging with your community.
Explore our solutions

Engage

Inform and engage community members using our many built-in participation methods.
Inform
Consult
Involve
Collaborate
Empower

Inform

MESSAGING
Reach out to your community with integrated messaging tool and drive engagement on your platform. 

INFORMATION
Keep your community up-to-date using project timelines, information pages, rich media & interactive options.

OFFICIAL UPDATES 
Easily provide official updates to individuals or everyone using our input management tool to keep your community informed.

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Manage

Easily set up, configure, manage, and follow up on engagement projects through our powerful back office.
Platform Setup
Collaboration
User Management
Input Management

Platform Setup

Set up projects intuitively on your platform in minutes, either from scratch or using one of our many project templates, all with the support of our expert team. Plus, personalise the look of your platform to match your community’s identity or customise the functionalities to fit your specific project needs.

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Decide

Dive into real-time data and base decisions on what your community really needs.
Dashboard
Insights
Reporting

Dashboard

Stay on top of what is happening on your platform with all the relevant metrics at a glance on our user-friendly dashboard: activity, participant demographics, traffic sources, location-specific feedback, and more.

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See the platform for yourself
Centralize your engagement efforts with CitizenLab's digital platform and make it easier to gather insightful, data-driven feedback from your community.
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Featured case studies

Stirling’s centralised community engagement promotes safe and impactful participation

With a population of around 94,000, the Stirling Council area sits right in the heart of Scotland. When the outbreak of the COVID-19 pandemic sent shockwaves to communities around the world, Stirling Council found itself with a conundrum: how could they get valuable community input without in-person meetings?
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How the London Borough of Newham used community assemblies to identify local priorities

With around 300,000 residents, Newham is one of the biggest and most diverse boroughs in London, so it should be no surprise that it’s not new to community engagement. In fact, Newham’s recent leadership has prioritized involving residents and creating a more participatory democracy, including via a dedicated Resident Engagement and Participation team.
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City of Lancaster, PA combines offline and online methods for more equitable and strategic community engagement

How do you cross the digital divide and blend online and offline (traditional) community engagement? What about during a pandemic? The City of Lancaster used online, offline, and blended approaches to ensure their diverse population was well represented in the City’s new engagement initiatives, which ranged from policing to mobility planning.
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Find out why 300+ governments and organizations
are using CitizenLab.

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