Your one-stop hub for community engagement

Reach your community where they are and make public decision-making more inclusive, efficient, and data-driven.

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Amplify your community’s voice and analyse the topics they care most about, all in one place


From survey and polling capabilities to our custom participatory budgeting tool, streamline your engagement projects on our platform.


Easily adjust platform and project settings to your needs, manage community ideas, and continuously share key information with the community and your team.


With in-built reporting and AI-powered analytics, you’ll stay up to date on what’s happening and who’s engaging within your community.


Inform and engage community members using our built-in participation methods.


Newsletters & SMS

Reach out to your community with integrated messaging tools and drive engagement to your platform.


Keep your community up to date using project timelines, information pages, rich media & interactive options.

Official Updates

Easily provide official updates to individuals or a group of residents using our input management tool.



Ask your community tailored questions to better understand their needs and expectations.


Gather feedback on a specific topic to quickly understand their priorities.


Option Analysis

Share information about different possible scenarios to help community members share more informed contribution.


Allow your community to provide feedback & ideas on a map and interact with their neighbourhood.



Co-create solutions with your community members by giving them a platform to share new ideas.

Online Workshops

Organise live discussions and facilitate online, real-time deliberation.


Citizen Proposals

Enable community members to suggest projects on any given topic and gather support.

Participatory Budgeting

Use our budget simulator to better allocate funds and prioritise local projects.


Easily set up, configure, manage, and follow up on engagement projects through our powerful back office.

Platform Setup

Set up projects intuitively on your platform in minutes, either from scratch or using one of our project templates, all with the support of our expert team. Personalise the look of your platform to match your organisation's identity or customise the functionalities to fit your specific project needs.


Define clear roles and responsibilities for your colleagues within the platform to streamline workload and simplify collaboration, saving everyone time and effort.

Participant Management

Easily manage your platform users with our automated user segmentation functionality and organise your wide range of community groups. Tailor targeted projects with specific community groups in a few clicks.

Input Management

Easily filter ideas by project, topic, or status so that you can explore, manage, and provide feedback.


Dive into real-time data and base decisions on what your community really needs.


Stay on top of what is happening on your platform with all the relevant metrics at a glance on our user-friendly dashboard: activity, participant demographics, traffic sources, location-specific feedback, and more.


Extract actionable insights through built-in AI and use our natural language processing (NLP) technology to automate the process of exploring, analysing, and summarising the content collected on your platform.


Produce project-specific reports with top posts, engagement data, demographic information, and trends with just a click. Automatically send weekly reports or export all platform data in Excel for further analysis and easy sharing.

We’re committed to maintaining data security for all our clients
As a digital community engagement platform provider, our team understands security, safety, and privacy’s essential roles in building trust between governments, organisations, and community members. CitizenLab is ISO/IEC 27001:2013 certified and ISAE 3000 Type 1 certified, so you can rest assured that your data is safe with us.
CitizenLab makes community engagement and public decision-making more...
Governments working with CitizenLab have seen a 12x increase in resident engagement, including from underheard groups.
With higher participation, residents who engage report 56% higher trust in local government.
Thanks to tailored features, governments spend 55% less time on analysis and reporting, allowing for more continuous engagement.
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