Our mission

CitizenLab’s mission is to build stronger democracies by making public decision-making more inclusive, participatory, and responsive.

Our essence

We care about the success of your community engagement efforts as much as you do.

When you choose to work with us, we’ll become active partners. We will provide personal onboarding, dedicated support throughout your engagement initiatives, and peer learning from a growing network of governments and organisations running similar platforms around the world.

We’re on a mission to make democracy more inclusive, participatory, and responsive - and we know that mission begins with us. We are fully committed to being a workplace that values diverse backgrounds and perspectives, provides equitable opportunities, and builds an inclusive culture of belonging.

8
AWARDS
including Best Social Impact Startup of Europe and the World Summit Award for Government and Citizen Participation.
300+
GOVERNMENTS
of all sizes have worked with us and are now part of a fast-growing network of forward-thinking governments across 18 countries.
2,500+
PROJECTS
across all policy domains: from urban planning and climate action to mobility and participatory budgeting.
750,000+
COMMUNITY MEMBERS ACTIVATED
to shape the future of their communities by engaging in their local democracies.

“We decided to launch our platform with CitizenLab because of the ease of use - not only for our residents, but also for our teams!  Today we have a centralized place where we can see community responses and  assign people across departments to be administrators on projects. Now we’re engaging across departments and  coming together to share best practices between teams.”

Milzy Carrasco
Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)

“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”

Jennifer Maclean
Digital Services Team Leader (Stirling, UK)

Timeline

2015

Startup mode

Initially motivated by a local busy intersection in desperate need of improvements, CitizenLab’s young co-founders realised the complexity of traditional local government participation. On a digital nomad trip in South East Asia, a solution was born: CitizenLab!

2016

A year of firsts

Founded in Belgium, CitizenLab’s first client was the the Belgian city of Hasselt, which used the platform to co-create Kapermolen park. This was also the year CitizenLab was awarded its first round of funding and awards.

2017 & 2018

Cross-border growth

After a successful year of launching across Belgian cities and towns, CitizenLab hired its first teams in the Netherlands (2017) and in France (2018).

2019

Leveling up

After receiving a $3 million second round of funding,  CitizenLab further grew its international presence by creating teams in the United Kingdom, Denmark, and Chile.

2020 & 2021

International expansion

CitizenLab decided to scale its mission to one of the world’s largest democracies: the United States. In the same year, it adjusted  its internal and external operations to the realities of a global pandemic, introducing features such as virtual workshops for continued community dialogue.

Our commitment to social impact

CitizenLab is a social impact enterprise driven by the Sustainable Development Goals (SDG), namely 16.7: “Ensuring responsive, inclusive, participatory and representative decision-making at all levels".

It's CitizenLab's mission to build stronger local democracies. We do this by making community engagement and decision-making more inclusive and participatory.

To learn more about how we create impact and what it means for the future of our work, read our 2021 Impact Report.

Read our 2021 Impact Report

CitizenLab is made up of a dedicated team of innovators, strategists, and technologists committed to bringing democracy into the 21st century

Meet our team

15+
NATIONALITIES
50:50
GENDER BALANCE
16
LANGUAGES SPOKEN
31
AVERAGE AGE

Team leads

Wietse Van Ransbeeck
Chief Executive Officer & Co-Founder
Aline Muylaert
Head of Government Relations & Co-Founder
Koen Gremmelprez
Head of Development & Co-Founder
Alexandra Chandran
Head of Partnerships
Karel Verhaeghe
Product Manager
Alice Marquet
Head of People & Operations
Amir Bolouryazad
Head of Marketing

Wietse Van Ransbeeck

Chief Executive Officer & Co-Founder

Wietse Van Ransbeeck

Chief Executive Officer & Co-Founder

Aline Muylaert

Chief Operating Officer & Co-Founder

Aline Muylaert

Chief Operating Officer & Co-Founder

Koen Gremmelprez

Chief Technology Officer & Co-Founder

Koen Gremmelprez

Chief Technology Officer & Co-Founder

Alexandra Chandran

Channel Programs & Enablement Lead

Alexandra Chandran

Channel Programs & Enablement Lead

Chrysann Sutton

Head of Sales

Chrysann Sutton

Head of Sales

Alice Marquet

Head of People & Operations

Alice Marquet

Head of People & Operations

Amir Bolouryazad

Head of Marketing

Amir Bolouryazad

Head of Marketing

Joost Vandenbroele

Community Lead

Joost Vandenbroele

Community Lead

Sébastien Hoorens

NLP & Back-End Engineer

Sébastien Hoorens

NLP & Back-End Engineer

Brent Guffens

Front-End Engineer

Brent Guffens

Front-End Engineer

Pablo Valenzuela

Business Development Manager Chile

Pablo Valenzuela

Business Development Manager Chile

Magdalena Gatica Montero

Business Development Manager Chile

Magdalena Gatica Montero

Business Development Manager Chile

Søren Kielgast

Business Development Manager Denmark

Søren Kielgast

Business Development Manager Denmark

Hugo De Brouwer

Head of Government Success

Hugo De Brouwer

Head of Government Success

Lora Botev

Country Manager UK

Lora Botev

Country Manager UK

Sören Fillet

Content Marketing Manager

Sören Fillet

Content Marketing Manager

Jeroen Van Ransbeeck

Business Operations Manager

Jeroen Van Ransbeeck

Business Operations Manager

Marcela Ayarza

Digital Marketer Chile

Marcela Ayarza

Digital Marketer Chile

Mélissa Martinay

Global Expansion Lead

Mélissa Martinay

Global Expansion Lead

Sebastián Brito

Government Success Manager Chile

Sebastián Brito

Government Success Manager Chile

Adrien Dessy

Back-end Engineer

Adrien Dessy

Back-end Engineer

Arian Pasquali

Applied NLP Engineer

Arian Pasquali

Applied NLP Engineer

Emile Heymans

Business Development Manager Belgium

Emile Heymans

Business Development Manager Belgium

Claire Tobback

Government Success Manager Belgium

Claire Tobback

Government Success Manager Belgium

Tomas Deron

Operations Coordinator

Tomas Deron

Operations Coordinator

Stijn Zwarts

Government Support Specialist

Stijn Zwarts

Government Support Specialist

Ben Gordon

Business Development Manager United States

Ben Gordon

Business Development Manager United States

Vanja Pantic

Communications Lead

Vanja Pantic

Communications Lead

Lot Schuringa

Government Success Manager Netherlands

Lot Schuringa

Government Success Manager Netherlands

Iva Kopraleva

Front-End Chapter Lead

Iva Kopraleva

Front-End Chapter Lead

Eva Mayer

Business Development Lead DACH

Eva Mayer

Business Development Lead DACH

Philipp Preß

Full-Stack Engineer

Philipp Preß

Full-Stack Engineer

Luuc van der Zee

Front-End Developer Engagement

Luuc van der Zee

Front-End Developer Engagement

Simon Tharby

Jr. Full-Stack Engineer

Simon Tharby

Jr. Full-Stack Engineer

James Aung

Product Marketing Manager

James Aung

Product Marketing Manager

Alexander Rykhlitskiy

Full-stack Engineer

Alexander Rykhlitskiy

Full-stack Engineer

Isabela Sacramento

Brand Designer

Isabela Sacramento

Brand Designer

Ben Fraser

Senior Product Designer

Ben Fraser

Senior Product Designer

Jelena Gregorius

Government Success Manager DACH

Jelena Gregorius

Government Success Manager DACH

Amanda Anderson

Junior Front-End Developer

Amanda Anderson

Junior Front-End Developer

Billy Trakas

US Account Executive

Billy Trakas

US Account Executive

Natalie Ricklefs

Digital Marketing Manager US

Natalie Ricklefs

Digital Marketing Manager US

Dan Keane

Senior Account Executive North America

Dan Keane

Senior Account Executive North America

Lucas Mathis

Front-End Developer

Lucas Mathis

Front-End Developer

Amanda Rotella

Government Success US

Amanda Rotella

Government Success US

Rabi Wilson

Government Success UK

Rabi Wilson

Government Success UK

Simon Flore

Principal Product Manager

Simon Flore

Principal Product Manager

Frankie Mercedes

Business Development Representative US

Frankie Mercedes

Business Development Representative US

Emily Horton

Data Analyst

Emily Horton

Data Analyst

Andrea Conway

Business Development Representative US

Andrea Conway

Business Development Representative US

Francisco Pensa

Full-Stack Engineer

Francisco Pensa

Full-Stack Engineer

Lien Carton

Business Development Manager Belgium

Lien Carton

Business Development Manager Belgium

James Speake

Tech Lead

James Speake

Tech Lead

Marius Pui

Product Manager - Methods

Marius Pui

Product Manager - Methods

Yaesul Choi

Product Manager - Insights

Yaesul Choi

Product Manager - Insights

Irene Pedruelo

Product Manager

Irene Pedruelo

Product Manager

Pedro Duque Saramago

Performance Marketing Manager

Pedro Duque Saramago

Performance Marketing Manager

Edwin Kato

Front-End Engineer

Edwin Kato

Front-End Engineer

Alexandros Mexas

Talent Acquisition Officer

Alexandros Mexas

Talent Acquisition Officer

Kristofer Peterson

Account Executive UK

Kristofer Peterson

Account Executive UK

Eva Rozsa

Business Development Representative DE

Eva Rozsa

Business Development Representative DE

Malak Chabar

Engagement Marketing Manager

Malak Chabar

Engagement Marketing Manager
Wietse Van Ransbeeck CitizenLab

Wietse Van Ransbeeck

Chief Executive Officer
Co-Founder
Aline Muylaert CitizenLab

Aline Muylaert

Head of Business Development
Co-Founder
Koen Gremmelprez CitizenLab

Koen Gremmelprez

Chief Technology Officer
Co-Founder
Joost Vandenbroele Citizenlab

Joost Vandenbroele

GovSuccess Manager
Julien Joxe CitizenLab

Julien Joxe

Business Developer France
Karel Verhaeghe CitizenLab

Karel Verhaeghe

Product Manager
Antoine Pirard CitizenLab

Antoine Pirard

Product Designer
David Cnoops CitizenLab

David Cnoops

Front-End Engineer
Sébastien Hoorens CitizenLab

Sébastien Hoorens

NLP & Back-End Engineer
Brent Guffens CitizenLab

Brent Guffens

Front-End Engineer
Sara Boisseau Citizenlab

Sara Boisseau

Front-End Engineer
Coline Cuau CitizenLab

Coline Cuau

Marketing Manager
Marlene Dirven CitizenLab

Marlene Dirven

Country Manager Netherlands
Ilona Lodewijckx CitizenLab

Ilona Lodewijckx

Content Strategist
Wietse Van Ransbeeck
Chief Executive Officer & Co-Founder
Business Development
Aline Muylaert
Chief Operating Officer & Co-Founder
Government Success
Koen Gremmelprez
Chief Technology Officer & Co-Founder
Developers
Alexandra Chandran
Channel Programs & Enablement Lead
Business Development
Chrysann Sutton
Head of Sales
Business Development
Alice Marquet
Head of People & Operations
People & Operations
Amir Bolouryazad
Head of Marketing
MKT
Joost Vandenbroele
Community Lead
Government Success
Sébastien Hoorens
NLP & Back-End Engineer
Developers
Brent Guffens
Front-End Engineer
Developers
Pablo Valenzuela
Business Development Manager Chile
Magdalena Gatica Montero
Business Development Manager Chile
Søren Kielgast
Business Development Manager Denmark
Hugo De Brouwer
Head of Government Success
Government Success
Lora Botev
Country Manager UK
Business Development
Sören Fillet
Content Marketing Manager
MKT
Jeroen Van Ransbeeck
Business Operations Manager
People & Operations
Marcela Ayarza
Digital Marketer Chile
Mélissa Martinay
Global Expansion Lead
Business Development
Sebastián Brito
Government Success Manager Chile
Adrien Dessy
Back-end Engineer
Developers
Arian Pasquali
Applied NLP Engineer
Developmers
Emile Heymans
Business Development Manager Belgium
Business Development
Claire Tobback
Government Success Manager Belgium
Government Success
Tomas Deron
Operations Coordinator
People & Operations
Stijn Zwarts
Government Support Specialist
Government Success
Ben Gordon
Business Development Manager United States
Business Development
Vanja Pantic
Communications Lead
MKT
Lot Schuringa
Government Success Manager Netherlands
Government Success
Iva Kopraleva
Front-End Chapter Lead
Developers
Eva Mayer
Business Development Lead DACH
Business Development
Philipp Preß
Full-Stack Engineer
Developers
Luuc van der Zee
Front-End Developer Engagement
Developers
Simon Tharby
Jr. Full-Stack Engineer
Developers
James Aung
Product Marketing Manager
Product
Alexander Rykhlitskiy
Full-stack Engineer
Developers
Isabela Sacramento
Brand Designer
MKT
Ben Fraser
Senior Product Designer
Product
Jelena Gregorius
Government Success Manager DACH
Government Success
Amanda Anderson
Junior Front-End Developer
Developers
Billy Trakas
US Account Executive
Business Development
Natalie Ricklefs
Digital Marketing Manager US
MKT
Dan Keane
Senior Account Executive North America
Business Development
Lucas Mathis
Front-End Developer
Developers
Amanda Rotella
Government Success US
Government Success
Rabi Wilson
Government Success UK
Government Success
Simon Flore
Principal Product Manager
Developers
Frankie Mercedes
Business Development Representative US
Business Development
Emily Horton
Data Analyst
Government Success
Andrea Conway
Business Development Representative US
Business Development
Francisco Pensa
Full-Stack Engineer
Developers
Lien Carton
Business Development Manager Belgium
Business Development
James Speake
Tech Lead
Developers
Marius Pui
Product Manager - Methods
Product
Yaesul Choi
Product Manager - Insights
Product
Irene Pedruelo
Product Manager
Product
Pedro Duque Saramago
Performance Marketing Manager
MKT
Edwin Kato
Front-End Engineer
Developers
Alexandros Mexas
Talent Acquisition Officer
People & Operations
Kristofer Peterson
Account Executive UK
Business Development
Eva Rozsa
Business Development Representative DE
Business Development
Malak Chabar
Engagement Marketing Manager
MKT

Want to have an impact on the future of democracy?

Join our team
CitizenLab - Civic Engagement made really easy

Contact us

Boulevard Pachéco 34
1000 Brussels


hello@citizenlab.co
Contact form

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