The community engagement platform made for local governments

Uncover the community insights you need to make informed decisions. CitizenLab’s community engagement platform makes it easy for governments to engage their residents, manage their input and make informed decisions, all in one place.

400+ local governments trust CitizenLab with their community engagement projects

Tailored solutions for your needs

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We care about the success of your community engagement efforts as much as you do.

CitizenLab’s mission is to build stronger democracies by making public decision-making more inclusive, participatory, and responsive.

Our platform was designed with local governments in mind, so you and your community are in safe hands, backed by our team of experts

With CitizenLab, governments have seen:


of their team engage more often with their residents, and on more topics.


in resident engagement, including from underheard groups.


less time on analysis and reporting, allowing for more continuous engagement

Why governments love CitizenLab

Highly interactive

Two-way, transparent conversations are at the heart of the platform, leading to higher rates of participation and more community trust.

Easy to use

A modern and accessible interface; user-friendly for residents and admins alike.

Guided by experts

Your dedicated CitizenLab engagement expert helps you design impactful projects from start to finish.

Fast, powerful insights

Save time with text analytics that highlight keywords, trends, and resident sentiment from open-ended community input.

Explore case studies

Don't just take our word for it.

Here is what some of our clients are saying about CitizenLab

"A lot of times in local government everyone is excited about a new product but not everyone is trained to know and engage with the new initiative. The Government Success Manager from CitizenLab  really helped us to have people engaged across departments to make sure this program is successful.”

Milzy Carrasco
Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)

“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”

Jennifer Maclean
Digital Services Team Leader (Stirling, UK)

"I am immensely pleased that so many people made their voices heard and shared their ideas with us. The numerous positive ideas strengthen our policy and ensure that we can set priorities that reflect reality. The user-friendly and well-arranged platform that CitizenLab has certainly contributed to the success of our participation initiative.”

Mohamed Ridouani
Mayor, City of Leuven (Belgium)

A complete platform built to power local governments

A central engagement toolbox to engage your community

The CitizenLab platform offers multiple ways to consult your community without having to juggle different tools. Whether you need to share information or ask for opinions using a survey, or want to dive deeper into co-creation through dialogue, you can now do it all in one place.

Easily manage projects and community input on one central hub

Our powerful back-office gives you full control to customise your platform and manage it easily. Launch and follow up on engagement projects, share timely feedback with your community, and collaborate with your team using a single tool.

Make decisions using real-time, community-driven data

Let our software help you make sense of all the data you collect. With clearly identified, actionable insights you'll know what decisions to make to meet your community's needs. Using Natural Language Processing to cluster similar ideas and extract key takeaways, helping you see what your community is talking about at a glance.

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Top European Social Impact startup

DT50 awards at the TechCrunch Disrupt conference, Berlin

"The digital infrastructure that enables municipal governments to connect with their citizens."

World Summit Award winner

Winner in the "Governments & Citizen engagement" category