We’re here to set you up for success

Our team knows what it takes to design and coordinate meaningful online engagement. That’s why you not only get access to a comprehensive community engagement platform, but you also benefit from extensive support. Get the most out of your CitizenLab platform with our expert advice and training.

Dedicated support
We are an active partner in the success of your engagement initiatives. When you join CitizenLab’s community of innovative engagement practitioners, you will be assigned a dedicated IAP2-certified engagement specialist. Together, you can define your engagement goals, design projects, and decide how to give feedback on your community’s input. Support is just a phone call or message away.
Hugo De Brouwer
Head of Government Success
Fraser Henderson
Government Success
Manager UK
Jelena Gregorius
Senior Government Success Manager DACH
Anouk De Meulemeester
Government Success Manager Belgium
Zelda Bas
Government Success Manager France
Pauline Van Heerdt
Government Success Manager Netherlands
Danitza Vymazal
Government Success Director LatAm
Francisca Lisbona
Government Success Manager LatAm
Stijn Zwarts
Government Support Specialist
A tailored implementation plan
We have developed a thorough onboarding process to enable a successful launch of your platform and engagement project(s). The number of sessions depends on your license plan. After your onboarding, we follow up proactively and remain available through our support channels. And because we understand that you sometimes need just a little bit more help, you always have the option to add extra sessions to your package as needed.

Kickoff session

Kick-off meeting during which we discuss your main objectives and design the implementation plan together.

Strategy design

Using CitizenLab’s e-Participation Canvas™ and Online Workshops environment, we co-design a strategy for engagement success.

Platform training

We design your first project(s) together while we advise you on how to leverage specific platform functionalities.

Advisory session

Choose between an engagement booster workshop, inspiration session, organisational workshop, or process design workshop.

Pre-launch review

Using our pre-launch checklist, we will send you recommendations on what to improve before we go live and let the engagement start.

Grow your skills through the CitizenLab Academy
Through an interactive, online course we share our experience and expertise from working with hundreds of local governments in a highly accessible and flexible format.

10 course modules  divided into 5 course blocks provide end-to-end training and guidance on planning and executing digital public participation initiatives.
Learn from and get inspired
by the CitizenLab community
We’ve helped 300+ local governments and organisations foster meaningful dialogues and understand their communities better.

Besides learning from our experts, we also promote peer learning through our Community Platform, an exclusive hub for our clients to connect, ask questions, and stay in the loop about the exciting projects that are launching all over the world.
Grow your skills through the CitizenLab Academy
Through an interactive, online course we share our experience and expertise from working with hundreds of local governments in a highly accessible and flexible format.

10 course modules  divided into 5 course blocks provide end-to-end training and guidance on planning and executing digital public participation initiatives.
Learn from and get inspired by the CitizenLab community
We’ve helped 300+ local governments and organizations foster meaningful dialogue and understand their communities better.

Besides learning from our experts, we also promote peer learning through our Community Platform, an exclusive hub for our clients to connect, ask questions, and stay in the loop about the exciting projects that are launching all over the world.
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Don't just take our word for it.

Here’s what clients say about CitizenLab

CItizenLab

"A lot of times in local government everyone is excited about a new product but not everyone is trained to know and engage with the new initiative. The Government Success Manager from CitizenLab  really helped us to have people engaged across departments to make sure this program is successful.”

Milzy Carrasco
Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)
CitizienLab

“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”

Jennifer Maclean
Digital Services Team Leader (Stirling, UK)