Customer stories

CitizenLab has helped 100+ cities and governments achieve their citizen participation goals. Discover how our platform has increased civic engagement and simplified processes for our customers.

Our case studies

Discover how our clients have used the platform

Mobility

Collecting ideas to renew mobility in Leuven

With the slogan “Leuven, maak het mee” (a play on words that implies both “experience the city” and “co-create the city”), the capital of Flemish Brabant aims to consult its inhabitants.
Read more
Climate

Applying artificial intelligence to citizen participation on the Youth4Climate platform

Youth4Climate used CitizenLab's automated analysis feature to turn thousands of citizen contributions into concise and actionable insights.
Read more
Inclusivity

Combining online and offline approaches to participation in Mol and Temse

The Flemish cities of Mol and Temse combined digital platforms and offline events to reach all ranges of citizens.
Read more
Climate

Crowdsourcing citizen ideas on culture, climate and mobility in Grand Paris Sud

Grand Paris Sud consulted citizens on three key aspects of their upcoming annual strategy: mobility, culture and environment.
Read more
Ideation

Collecting citizen input for the city's annual plan in Kortrijk

Clarity, communication and political buy-in made the city's communication platform a success for all those involved.
Read more
Urban planning

Marche-en-Famenne reaches 25% of citizens with its participation platform

25% of the city's inhabitants consulted the participation platform, and 1 in of 5 inhabitants weighed in on the renewal of the city's main square via the online consultation.
Read more
housing

Idea Sourcing to Solve Housing Crisis in Vancouver

The city re-invested revenue coming from the Empty Homes Tax into affordable housing initiatives, as suggested by citizens.
Read more
ideation

Improving dialogue between the city and its citizens in Schiedam

Clear feedback and efficient processing of citizen ideas by the city made this participation project a success.
Read more
Urban planning

Lommel uses Citizenlab to involve citizens in urban planning decisions

Lommel turned to its citizens to imagine the future of one of the city's neighborhoods.
Read more
Ideation

Implementing new participation processes in Ostend

The belgian city of Ostend moved to digital participation to enrich discussions with citizens and reach younger audiences.
Read more
Mobility

Crowdsourcing innovative ideas to improve mobility in Brussels

In addition to its formal consultation of the municipalities and formal stakeholders, Brussels reached out to mobilise public and private transport users.
Read more
Ideation

Liège boosts citizen engagement

Liège is one of the biggest cities in Wallonia and certainly the most vibrant. The city chose CitizenLab to crowdsource its "City Plan" containing policy priorities for upcoming years.
Read more
Mobility

Reinventing mobility in Steenokkerzeel with citizen participation

In an effort to improve mobility in the city, Steenokkerzel used its citizen participation platform to put different mobility scenarios to the test.
Read more
Inclusivity

Hasselt consults young citizens on green areas

The city used a digital platform to engage young citizens on the future of the city's green areas.
Read more
Over 100 governments  are already using CitizenLab
to improve local policies.
Photos of team members

Try it for yourself. 

Discover the product with one of
our participation experts.

Schedule a demoChat with an expert