Our case studies highlight real-world community engagement initiatives from CitizenLab’s network to provide you with good practices and lessons learned from other local governments and organizations that have used our digital community engagement platform to power their participation projects.
With around 300,000 residents, Newham is one of the biggest and most diverse boroughs in London, so it should be no surprise that it’s not new to community engagement.
From urgent calls for racial justice in public spaces to the recovery of small businesses in the wake of the COVID-19 pandemic, it’s obvious that urban main streets face unique economic and social challenges.
With a population of around 94,000, the Stirling Council area sits right in the heart of Scotland. When the outbreak of the COVID-19 pandemic sent shockwaves to communities around the world, Stirling Council found itself with a conundrum: how could they get valuable community input without in-person meetings?
This inclusive approach increased participation, including within traditionally under-heard communities, and gave the City the confidence to use their online engagement platform Engage Lancaster to tackle challenging local problems.
2020 brought the second edition of the city's participatory budgeting project. The city gathered an extensive team of participation experts and “neighborhood directors” to make co-creation even easier.
The London Borough of Newham has launched its consultation platform to include residents, businesses and shoppers in urban planning decisions.
In each neighbourhood, citizens could voice their opinions and vote on what they think deserves the municipality’s investment. Over 24,450 inhabitants participated in this project via the online platform.
The Care Quality Commission consulted health professionals in the UK to gather insights insights into the needs and issues in health and social care
Linz (Austria) implemented citizen proposals to widen the scope of public engagement, allowing citizens to participate on any topic, from anywhere, at any time.
Chile's National Youth Institute used its participation platform to connect with millenials and give them a voice in the elaboration of community programs. In a couple of months, over 28,250 young people signed on to share their ideas.
The French city of Rueil-Malmaison used its community engagement platform to coordinate solidarity efforts during lockdown. The results: over 30000 masks were made and 6000 food baskets were delivered to citizens in need.
With the slogan “Leuven, maak het mee” (a play on words that implies both “experience the city” and “co-create the city”), the capital of Flemish Brabant aims to consult its inhabitants.
Youth4Climate used CitizenLab's automated analysis feature to turn thousands of citizen contributions into concise and actionable insights.
The Flemish cities of Mol and Temse combined digital platforms and offline events to reach all ranges of citizens.
Grand Paris Sud consulted citizens on three key aspects of their upcoming annual strategy: mobility, culture and environment.
Clarity, communication and political buy-in made the city's communication platform a success for all those involved.
25% of the city's inhabitants consulted the participation platform, and 1 in of 5 inhabitants weighed in on the renewal of the city's main square via the online consultation.
Lommel turned to its citizens to imagine the future of one of the city's neighborhoods.
In addition to its formal consultation of the municipalities and formal stakeholders, Brussels reached out to mobilise public and private transport users.