We are an active partner in the success of your engagement initiatives. When you join CitizenLab’s community of innovative engagement practitioners, you will be assigned a dedicated IAP2-certified engagement specialist. Together, you can define your engagement goals, design projects, and decide how to give feedback on your community’s input. Support is just a phone call or message away.
We have developed a thorough onboarding process to enable a successful launch of your platform and engagement project(s). The number of sessions depends on your license plan. After your onboarding, we follow up proactively and remain available through our support channels. Plus, we understand that you sometimes need just a little bit more help, so you always have the option to add extra sessions to your package as needed.
Kick-off meeting during which we discuss your main objectives and design the implementation plan together.
Using CitizenLab’s e-Participation Canvas™ and Online Workshops environment, we co-design a strategy for engagement success.
We design your first project(s) together while we advise you on how to leverage specific platform functionalities.
Choose between sessions on
project design, communication, internal organization
or best practices
Using our pre-launch checklist, we will send you recommendations on what to improve before we go live and let the engagement start.
Grow your skills through the CitizenLab Academy
Through an interactive, online course we share our experience and expertise from working with hundreds of local governments in a highly accessible and flexible format.
10 course modules divided into 5 course blocks provide end-to-end training and guidance on planning and executing digital public participation initiatives.
Learn from and get inspired by the CitizenLab community
We’ve helped 400+ local governments and organizations foster meaningful dialogue and understand their communities better.
Besides learning from our experts, we also promote peer learning through our Community Platform, an exclusive hub for our clients to connect, ask questions, and stay in the loop about the exciting projects that are launching all over the world.
Here is what some of our clients are saying about CitizenLab
"A lot of times in local government everyone is excited about a new product but not everyone is trained to know and engage with the new initiative. The Government Success Manager from CitizenLab really helped us to have people engaged across departments to make sure this program is successful.”
Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)
"I am immensely pleased that so many people made their voices heard and shared their ideas with us. The numerous positive ideas strengthen our policy and ensure that we can set priorities that reflect reality. The user-friendly and well-arranged platform that CitizenLab has certainly contributed to the success of our participation initiative.”
Mayor, City of Leuven (Belgium)
“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”
Digital Services Team Leader (Stirling, UK)