How CitizenLab's experts support you in online engagement

A tailored implementation plan

We have developed a thorough onboarding process to enable a successful launch of your platform and engagement project(s). The number of sessions depends on your license plan. After your onboarding, we follow up proactively and remain available through our support channels. And because we understand that you sometimes need just a little bit more help, you always have the option to add extra sessions to your package as needed.

Kickoff session

Kick-off meeting during which we discuss your main objectives and design the implementation plan together.

Strategy design

Using CitizenLab’s e-Participation Canvas™ and Online Workshops environment, we co-design a strategy for engagement success.

Platform training

We design your first project(s) together while we advise you on how to leverage specific platform functionalities.

Advisory session

Choose between sessions on
project design, communication, internal organization
or best practices

Pre-launch review

Using our pre-launch checklist, we will send you recommendations on what to improve before we go live and let the engagement start.

Grow your skills through the CitizenLab Academy

Through an interactive, online course we share our experience and expertise from working with hundreds of local governments in a highly accessible and flexible format.

10 course modules divided into 5 course blocks provide end-to-end training and guidance on planning and executing digital public participation initiatives.

Learn from and get inspired
by the CitizenLab community

We’ve helped 300+ local governments and organizations foster meaningful dialogue and understand their communities better.

Besides learning from our experts, we also promote peer learning through our Community Platform, an exclusive hub for our clients to connect, ask questions, and stay in the loop about the exciting projects that are launching all over the world.

Grow your skills through the CitizenLab Academy

Learn from and get inspired by the CitizenLab community

View our features

Don't just take our word for it.

Here’s what clients say about CitizenLab

"A lot of times in local government everyone is excited about a new product but not everyone is trained to know and engage with the new initiative. The Government Success Manager from CitizenLab really helped us to have people engaged across departments to make sure this program is successful.”

Milzy Carrasco
Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)

“We presented the platform to our leadership team, and they absolutely lost their minds. They are so pumped for the site and the work it will enable us to do for the Comp Plan. Your team deserves a huge thank you for being so incredibly responsive and flexible and working with us to stand our platform up on such a short timeline. We really appreciate it!”

City of Seattle
Office of Planning & Community Development (WA, USA)

"The way the data and stories were mapped geospatially helped communicate the need for pedestrianization to City Hall’s leaders. Suddenly, decision-makers could see themselves in the data through relatable stories that innovatively measured human experience and made the case for maintaining the elements that made them possible."

Edit the City! team
Philadelphia (USA)

" With our digital community engagement platform, we have the opportunity for real-time feedback that meets the needs of the community – they can engage whenever it works for them, in multiple ways, because the platform is always up and running. "

Crandall O. Jones
Municipal Administrator of the Municipality of Norristown, Pennsylvania (USA)

"I am immensely pleased that so many people made their voices heard and shared their ideas with us. The numerous positive ideas strengthen our policy and ensure that we can set priorities that reflect reality. The user-friendly and well-arranged platform that CitizenLab has certainly contributed to the success of our participation initiative.”

Mohamed Ridouani
Mayor, City of Leuven (Belgium)

“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”

Jennifer Maclean
Digital Services Team Leader (Stirling, UK)

We’re here to set you up for success