We care about the success of your community engagement efforts as much as you do.
When you choose to work with us, we’ll be active partners and provide personal onboarding, dedicated support throughout your engagement initiatives, and peer learning from a growing network of governments and organizations running similar platforms around the world.
We’re on a mission to make democracy more inclusive, participatory, and responsive - and we know that mission begins with us. We are fully committed to being a workplace that values diverse backgrounds and perspectives, provides equitable opportunities, and builds an inclusive culture of belonging.
"A lot of times in local government everyone is excited about a new product but not everyone is trained to know and engage with the new initiative. The Government Success Manager from CitizenLab really helped us to have people engaged across departments to make sure this program is successful.”
“We presented the platform to our leadership team, and they absolutely lost their minds. They are so pumped for the site and the work it will enable us to do for the Comp Plan. Your team deserves a huge thank you for being so incredibly responsive and flexible and working with us to stand our platform up on such a short timeline. We really appreciate it!”
"The way the data and stories were mapped geospatially helped communicate the need for pedestrianization to City Hall’s leaders. Suddenly, decision-makers could see themselves in the data through relatable stories that innovatively measured human experience and made the case for maintaining the elements that made them possible."
" With our digital community engagement platform, we have the opportunity for real-time feedback that meets the needs of the community – they can engage whenever it works for them, in multiple ways, because the platform is always up and running. "
"I am immensely pleased that so many people made their voices heard and shared their ideas with us. The numerous positive ideas strengthen our policy and ensure that we can set priorities that reflect reality. The user-friendly and well-arranged platform that CitizenLab has certainly contributed to the success of our participation initiative.”
“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”
Initially motivated by a local busy intersection in desperate need of improvements, CitizenLab’s young co-founders realized the complexity of traditional local government participation. On a digital nomad trip in South East Asia, a solution was born: CitizenLab!
A year of firsts
Founded in Belgium, CitizenLab’s first client was the the Belgian city of Hasselt, which used the platform to co-create Kapermolen park. This was also the year CitizenLab was awarded its first round of funding and awards.
After a successful year of launching across Belgian cities and towns, CitizenLab hired its first teams in the Netherlands (2017) and in France (2018).
After receiving a $3 million second round of funding, CitizenLab further grew its international presence by creating teams in the United Kingdom, Denmark, and Chile.
CitizenLab decided to scale its mission to one of the world’s largest democracies: the United States. In the same year, it adjusted its internal and external operations to the realities of a global pandemic, introducing features such as virtual workshops for continued community dialogue,
Today, CitizenLab’s global team of 50+ local experts is working with more than 300 local governments and organizations across 18 countries.
We further grew our international presence by partnering with teams in Norway, Sweden, and Türkiye.
CitizenLab is made up of a dedicated team of innovators, strategists, and technologists committed to bringing democracy into the 21st century