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An e-democracy platform for stronger communities
CitizenLab is a citizen engagement platform, used by local governments and organisations to reconnect with their community, engage them in the decision-making process and regain trust.
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If citizens don't come to your town hall...
Going from capturing your citizens' input to delivering a final report to the council takes time... too much time.
It always seems to be the same small group of citizens that shows up at your neighbourhood meetings.
... we bring the town hall to your citizens.
City officials spend on average 3x less time processing citizen input compared to before. Fine-grained insights are within reach.
69% of our users are younger than 45. Your residents want to have a say wherever and whenever it suits them best.
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Engage citizens.
Consultation: surveys & polling
Co-creation: ideas, reactions, votes & budgeting
Communication: widget, invitations & socials
Information: interactive media, timeline & projects
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Manage their input.
Idea management: status & feedback
Auto-moderation: prevention & spam reporting
Segmentation: roles & permissions
User management: invitations & groups
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Decide based on insights.
Processing: classification & clustering
Insights: dashboard & analyses
Reporting: emails & notifications
Data management: export & API access
Get a personalised quote
Thinking about CitizenLab for your municipality or organisation ?
Compare our features and pricing plans.
One suite for all your engagement
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" The digital infrastructure that enables municipal governments to connect with their citizens. "
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Don't just take our word for it.
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"I am immensely pleased that so many people made their voices heard and shared their ideas with us. The numerous positive ideas strengthen our policy and ensure that we can set priorities that reflect reality. The user-friendly and well-arranged platform that Citizenlab has certainly contributed to the success of our participation initiative.”
Mohamed Ridouani
“This is the best way to include citizens in our policy-making. A referendum has a much bigger impact than anything that is discussed in the city council. We want to organise a referendum like this every year, and we’re going to ask our citizens what they want to vote about.”
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Vincent Van Quickenborne
“We have chosen Citizenlab as a partner because they provide a plug-and-play system that doesn't require a very technical background to get started. As a smaller municipality, it is good that we can focus our resources on getting the platform out to the citizens. Moreover, we are pleased with the ongoing dialogue we have with CitizenLab about adapting and developing the platform so that it also fits the political reality in a Danish municipality. The team is very responsive to new ideas and thoughts.”
Terkel Kunding
Our case studies
Collective urban planning in the London Borough of Newham
The London Borough of Newham has launched its consultation platform to include residents, businesses and shoppers in urban planning decisions. All stakeholders have been consulted on four projects around Newham’s shared spaces.
24,450 citizens take part in Peñalolén’s participatory budget
In each neighbourhood, citizens could voice their opinions and vote on what they think deserves the municipality’s investment. Over 24,450 inhabitants participated in this project via the online platform.
Rueil-Malmaison creates a lasting online community
The French city of Rueil-Malmaison used its community engagement platform to coordinate solidarity efforts during lockdown. The results: over 30000 masks were made and 6000 food baskets were delivered to citizens in need.
Top European Social Impact startup, 2019
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"The digital infrastructure that enables municipal governments to connect with their citizens."
World Summit Award winner, 2019
How does it work?
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