If citizens don't come to your town hall...

A time-consuming endeavour

Going from capturing your citizens' input to delivering a final report to the council takes time... too much time.

Always the same, small audiences

It always seems to be the same small group of citizens that shows up at your neighbourhood meetings.

... we bring the town hall to your citizens.

Save time on getting to insights

City officials spend on average 3x less time processing citizen input compared to before. Fine-grained insights are within reach.

Reach broader audiences

69% of our users are younger than 45. Your residents want to have a say wherever and whenever it suits them best.

How it works

Engage

Manage

Decide

Discover how our clients use it:

Read our customer stories

Screenshot of a citizen platform for Vancouver

Engage citizens.

A whole engagement toolbox at your fingertips.
‍
Consultation: surveys & polling
Co-creation: ideas, reactions, votes & budgeting
Communication: widget, invitations & socials
‍Information: interactive media, timeline & projects

Discover the functionalities

Screenshot of citizen ideas moderation on the platform

Manage their input.

Easily manage citizen input from your centralized dashboard.
‍
Idea management: status & feedback
‍Auto-moderation: prevention & spam reporting
‍Segmentation: roles & permissions
‍User management: invitations & groups

Discover the functionalities

Screenshot of citizen input analysis on the platform

Decide based on insights.

Make decisions using real-time, reliable data.
‍
Processing: classification & clustering
‍Insights: dashboard & analyses
‍Reporting: emails & notifications
‍Data management: export & API access

Discover the functionalities

One suite for all your engagement

CitizenLab helps governments of all sizes to reconnect with their citizens. Whether you organise participation via surveys or polling, via ideas for specific projects, or via a participatory budget, you can centralise it all on one easy-to-use engagement platform.

" The digital infrastructure that enables municipal governments to connect with their citizens. "

Icon of the multi-device citizen platform

" CitizenLab helped us reach unprecedentedly high levels of citizen participation. We just finished a participatory budgeting project on social housing. Next to collecting ideas, the team also helped us deliver the data insights to the city council. "

Amanda Gibbs

Head of Engagement Unit, City of Vancouver (CA)

" In the past, we had only 20-30 inhabitants showing up at public hearings. Today, using CitizenLab, we have a platform that is both easy-to-use and accessible, so that every citizen can have a say in the local policy-making—independent of time and space. "

Frans Cuppens

Councillor, City of Cranendonck (NL)

Don't just take our word for it.

Over 100 local governments are already using CitizenLab to co-create their policy with a growing community of over 150.000 citizens.

Organisation

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Organisation

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Organisation

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Organisation

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

City of Marche-en-Famenne consults +25% of its population on the town square remodel.

Citizens voted and commented on 4 different designs for the future town square. The data reports made the council understand the various arguments amongst the population.

City of Liège collects +1.000 ideas to re-invent their city from the bottom-up.

With more than 100.000 votes collected, these citizen initiatives served as key pillars for the city's strategic plan. 77 ideas got accepted by the council and are currently being implemented.

City of Vancouver organises a $30M participatory budget for more affordable housing.

The city re-invests the revenue coming from the Empty Homes Tax into affordable housing initiatives, suggested by its citizens.

The Flemish city of Leuven (101,000 inhabitants) has made the leap towards citizen participation.

With the slogan “Leuven, maak het mee” (a play on words that implies both “experience the city” and “co-create the city”), the capital of Flemish Brabant aims to consult its inhabitants.

Kortrijk aims to become “The Best City of Flanders”, and gave its citizens a starring role in that mission.

Kortrijk, the Flemish city kicked off its citizen participation project with ambitious plans...

Grand Paris Sud and its triple mission

Grand Paris Sud (346.826 inhabitants), an inter-communal structure south of Paris, decided to pull up its sleeves and work towards progress. In the spirit of democracy, they chose to seek the opinions of those who know best: the citizens.

The citizen participation toolbox for governments

How does it work ?

If citizens don't come to your town hall...

... we bring the town hall to your citizens.

Engage citizens.

Manage their input.

Decide based on insights.

One suite for all your engagement

" CitizenLab helped us reach unprecedentedly high levels of citizen participation. We just finished a participatory budgeting project on social housing. Next to collecting ideas, the team also helped us deliver the data insights to the city council. "

" In the past, we had only 20-30 inhabitants showing up at public hearings. Today, using CitizenLab, we have a platform that is both easy-to-use and accessible, so that every citizen can have a say in the local policy-making—independent of time and space. "

Don't just take our word for it.

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

City of Marche-en-Famenne consults +25% of its population on the town square remodel.

City of Liège collects +1.000 ideas to re-invent their city from the bottom-up.

City of Vancouver organises a $30M participatory budget for more affordable housing.

The Flemish city of Leuven (101,000 inhabitants) has made the leap towards citizen participation.

Kortrijk aims to become “The Best City of Flanders”, and gave its citizens a starring role in that mission.

Grand Paris Sud and its triple mission

Try it for yourself.