Consulting your citizens' voice shouldn't be this hard.

With CitizenLab, citizen participation is made easy.

How it works



Tell your citizens on which topics and projects you'd like to get their input on.



Citizens can come up with own ideas or vote and comment on their preferred proposals.

Track and reward


Track the engagement in the city or municipality and reward your engaged citizens.

These local governments use CitizenLab to connect to their citizens

City of Sint-Niklaas City of Sint-Niklaas City of Sint-Niklaas, Belgium
City of Aalst City of Aalst, Belgium
City of Hasselt City of Hasselt, Belgium
City of Schiedam Municipality of Schiedam, The Netherlands
City of Oostende City of Oostende, Belgium
City of Geel City of Sint-Niklaas City of Geel, Belgium

Why CitizenLab?

A ready-to-use, yet fully customisable city platform. Available in 20+ languages.

We've got you backed!

Our citizensourcing software is available in:

  • Arab
  • Bulgarian
  • Chinese
  • Czech
  • Danish
  • Dutch
  • English
  • Estonian
  • French
  • German
  • Greek
  • Hungarian
  • Indonesian
  • Japanese
  • Korean
  • Portuguese
  • Romanian
  • Russian
  • Slovenian
  • Spanish
  • Swedish
  • Thai
  • Turkish
  • Vietnamese


Ideation happens in fully customisable categories depending on your city departments. Or follow up on your participation projects with our co-creation timeline.

Easy to moderate

An easy-to-use admin panel gives you valuable analytical insights on civic engagement in your city. Other options, such as an automatic newsletter with the best ideas, increase citizens' engagement.


CitizenLab is ready to integrate with all the systems and platforms you already use. Our API is available to connect.

web application

What others say

  • Using CitizenLab, the City of Hasselt collected high-quality ideas from citizens we could not reach before, like younger and busier people... And all of this with minimal efforts for the city.

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    • Valerie Del Re
    • City Councillor, City of Hasselt
  • CitizenLab approaches the entanglement of online and offline urban decision-making processes in a refreshing, holistic and innovative way.

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    • Bas Baccarne
    • Civic Engagement Researcher, iMinds & Ghent University
  • CitizenLab bridges the gap between cities and their citizens, by enabling decision interaction and giving the citizens a clear voice again. The ease of use and transparency of the Citizenlab service, helps city administrations worldwide to optimize their original democratic mission by activating a digital Apella. Democracy 3.0 has been born…

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    • Marc Van Steyvoort & Joan Torres
    • Founders of LabCities, World's Largest Smart City Network
  • Sharing ideas about how to improve your city or municipality is very easy and intuitive with CitizenLab's software.

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    • Thomas Van Oppens
    • City Councillor, Leuven
  • A needed and worthwhile citizen engagement and public policy tool. This platform can bridge the gap between citizenry and the public sector. Very interesting effort.

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    • Sergio Correa de Jesus
    • CEO, Colibri Partners
  • Today's citizen participation possibilities in cities are very limited. CitizenLab gives citizens the power to vote on different topics everyday instead of once in every X years.

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    • Nora Mouallali
    • Municipality Councillor, Vilvoorde
  • This software allows a positive two-way communication between the city or municipality and its citizens. A much-needed initiative!

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    • Charlotte Nørlund-Matthiessen
    • Co-Founder, ClicknSign
See all
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CitizenLab for your city or municipality?

CitizenLab helps governments become more citizen-centric, through our user-friendly cloud software, insightful data analytics and focus on mobile. Request your demo and discover why!