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The citizen participation toolbox

A citizen engagement platform for local governments. Reach more citizens, manage their ideas efficiently, and make decisions based on real-time data.
See how it works
+100 local authorities run their citizen engagement on CitizenLab.
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If citizens don't come to your town hall...

A time-consuming endeavour

Going from capturing your citizens' input to delivering a final report to the council takes time... too much time. 

Always the same, small audiences

It always seems to be the same small group of citizens that shows up at your neighbourhood meetings.

... we bring the town hall to your citizens.

Save time on getting to insights

City officials spend on average 3x less time processing citizen input compared to before. Fine-grained insights are within reach.

Reach broader audiences

69% of our users are younger than 45. Your residents want to have a say wherever and whenever it suits them best.

How it works
01
Engage
02
Manage
03
Decide
Discover how our clients use it:
Read our customer stories
Screenshot of a citizen platform for VancouverCitizenLab - Civic Engagement made really easy

Engage citizens.

A whole engagement toolbox at your fingertips.
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Consultation: surveys & polling
Co-creation: ideas, reactions, votes & budgeting
Communication: widget, invitations & socials
‍Information: interactive media, timeline & projects
Discover the functionalities
Screenshot of citizen ideas moderation on the platformCitizenLab - Civic Engagement made really easy

Manage their input.

Easily manage citizen input from your centralized dashboard.
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Idea management: status & feedback
‍Auto-moderation: prevention & spam reporting
‍Segmentation: roles & permissions
‍User management: invitations & groups
Discover the functionalities
Screenshot of citizen input analysis on the platformCitizenLab - Civic Engagement made really easy

Decide based on insights.

Make decisions using real-time, reliable data.
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Processing: classification & clustering
‍Insights: dashboard & analyses
‍Reporting: emails & notifications
‍Data management: export & API access
Discover the functionalities

One suite for all your engagement

CitizenLab helps governments of all sizes to reconnect with their citizens. Whether you organise participation via surveys or polling, via ideas for specific projects, or via a participatory budget, you can centralise it all on one easy-to-use engagement platform.
CitizenLab - Civic Engagement made really easy
" The digital infrastructure that enables municipal governments to connect with their citizens. "
Icon of the multi-device citizen platform

Who uses CitizenLab?

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Engagement Officers

Collect your citizens' input by using an entire suite of communication and engagement tools. All on one platform and fully integrated with the tools you're using today.

Read about our engagement tools
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All Departments

Process your incoming citizen input with ease. Our time-saving platform makes it simple for all departments to set up consultations and collaborate effectively.

Read about our moderation tools
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Council Members

Get access to the data you need at the right time for better-informed decision-making. We provide you with a detailed representation of your citizens and their needs.

Read about our analytics tools

" CitizenLab helped us reach unprecedentedly high levels of citizen participation. We just finished a participatory budgeting project on social housing. Next to collecting ideas, the team also helped us deliver the data insights to the city council. "

Amanda Gibbs
Head of Engagement Unit, City of Vancouver (CA)

" In the past, we had only 20-30 inhabitants showing up at public hearings. Today, using CitizenLab, we have a platform that is both easy-to-use and accessible, so that every citizen can have a say in the local policy-making—independent of time and space. "

Frans Cuppens
Councillor, City of Cranendonck (NL)

Don't just take our word for it.

City council meeting

City of Vancouver organises a $30M participatory budget for more affordable housing.

The city re-invests the revenue coming from the Empty Homes Tax into affordable housing initiatives, suggested by its citizens.
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Read more about it
Image Marche en Famenne

City of Marche-en-Famenne consults +25% of its population on the town square remodel.

Citizens voted and commented on 4 different designs for the future town square. The data reports made the council understand the various arguments amongst the population.
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Read more about it
Aerial view of Liège

City of Liège collects +1.000 ideas to re-invent their city from the bottom-up.

With more than 100.000 votes collected, these citizen initiatives served as key pillars for the city's strategic plan. 77 ideas got accepted by the council and are currently being implemented.

Read more about it
Over 100 local governments are already using CitizenLab to co-create their policy with a growing community of over 150.000 citizens.
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Join the network of citizen-centric
governments running on CitizenLab. 

During a live demo, we'll walk you through the platform and answer any questions you may have.

Request a demoChat with an expert
Discover the platform