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An e-democracy platform for stronger communities
Reach more citizens, manage their ideas efficiently, and make decisions based on real-time data.
CitizenLab is a citizen engagement platform, used by local governments and organisations to reconnect with their community, engage them in the decision-making process and regain trust.
Plan a tailored demoStart a free trialCitizenLab is a citizen engagement platform, used by local governments and organisations to reconnect with their community, engage them in the decision-making process and regain trust.
200+ local authorities run their citizen engagement on CitizenLab.
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If citizens don't come to your town hall...
A time-consuming endeavour
Going from capturing your citizens' input to delivering a final report to the council takes time... too much time.
Always the same, small audiences
It always seems to be the same small group of citizens that shows up at your neighbourhood meetings.
... we bring the town hall to your citizens.
Save time on getting to insights
City officials spend on average 3x less time processing citizen input compared to before. Fine-grained insights are within reach.
Reach broader audiences
69% of our users are younger than 45. Your residents want to have a say wherever and whenever it suits them best.
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Engage citizens.
A whole engagement toolbox at your fingertips.
Consultation: surveys & polling
Co-creation: ideas, reactions, votes & budgeting
Communication: widget, invitations & socials
Information: interactive media, timeline & projects
Consultation: surveys & polling
Co-creation: ideas, reactions, votes & budgeting
Communication: widget, invitations & socials
Information: interactive media, timeline & projects
Discover the functionalities
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Manage their input.
Easily manage citizen input from your centralized dashboard.
Idea management: status & feedback
Auto-moderation: prevention & spam reporting
Segmentation: roles & permissions
User management: invitations & groups
Idea management: status & feedback
Auto-moderation: prevention & spam reporting
Segmentation: roles & permissions
User management: invitations & groups
Discover the functionalities
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Decide based on insights.
Make decisions using real-time, reliable data.
Processing: classification & clustering
Insights: dashboard & analyses
Reporting: emails & notifications
Data management: export & API access
Processing: classification & clustering
Insights: dashboard & analyses
Reporting: emails & notifications
Data management: export & API access
Discover the functionalities
Get a personalised quote
Thinking about CitizenLab for your municipality or organisation ?
Compare our features and pricing plans.
One suite for all your engagement
CitizenLab helps governments of all sizes to reconnect with their citizens. Whether you organise participation via surveys or polling, via ideas for specific projects, or via a participatory budget, you can centralise it all on one easy-to-use engagement platform.
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" The digital infrastructure that enables municipal governments to connect with their citizens. "
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Don't just take our word for it.
Over 200 local governments are already using CitizenLab to co-create their policy with a growing community of over 150.000 citizens.
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"I am immensely pleased that so many people made their voices heard and shared their ideas with us. The numerous positive ideas strengthen our policy and ensure that we can set priorities that reflect reality. The user-friendly and well-arranged platform that Citizenlab has certainly contributed to the success of our participation initiative.”
Mohamed Ridouani
“This is the best way to include citizens in our policy-making. A referendum has a much bigger impact than anything that is discussed in the city council. We want to organise a referendum like this every year, and we’re going to ask our citizens what they want to vote about.”
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Vincent Van Quickenborne
“We have chosen Citizenlab as a partner because they provide a plug-and-play system that doesn't require a very technical background to get started. As a smaller municipality, it is good that we can focus our resources on getting the platform out to the citizens. Moreover, we are pleased with the ongoing dialogue we have with CitizenLab about adapting and developing the platform so that it also fits the political reality in a Danish municipality. The team is very responsive to new ideas and thoughts.”
Terkel Kunding
Our case studies
Top European Social Impact startup, 2019
DT50 awards at the TechCrunch Disrupt conference, Berlin
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"The digital infrastructure that enables municipal governments to connect with their citizens."
World Summit Award winner, 2019
Winner in the "Governments & Citizen engagement" category
How does it work?
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