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Uncover community insights to make inclusive and data-driven decisions in your city. CitizenLab’s centralized community engagement platform makes it easy for governments to engage their residents, manage input, and make informed decisions.
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of their team engage more often with their residents, and on more topics.
in resident engagement, including from underheard groups.
less time on analysis and reporting, allowing for more continuous engagement.
Two-way, transparent conversations are at the heart of the platform, leading to higher rates of participation and more community trust.
A modern and accessible interface; user-friendly for residents and admins alike.
Your dedicated CitizenLab engagement expert helps you design impactful projects from start to finish.
Save time with text analytics that highlight keywords, trends, and resident sentiment from open-ended community input.
CitizenLab’s mission is to build stronger democracies by making public decision-making more inclusive, participatory, and responsive.
Our platform was designed with local governments in mind, so you and your community are in safe hands, backed by our team of experts
Here is what some of our clients are saying about CitizenLab:
"A lot of times in local government everyone is excited about a new product but not everyone is trained to know and engage with the new initiative. The Government Success Manager from CitizenLab really helped us to have people engaged across departments to make sure this program is successful.”
Milzy Carrasco
Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)
“We presented the platform to our leadership team, and they absolutely lost their minds. They are so pumped for the site and the work it will enable us to do for the Comp Plan. Your team deserves a huge thank you for being so incredibly responsive and flexible and working with us to stand our platform up on such a short timeline. We really appreciate it!”
City of Seattle
Office of Planning & Community Development (WA, USA)
"The way the data and stories were mapped geospatially helped communicate the need for pedestrianization to City Hall’s leaders. Suddenly, decision-makers could see themselves in the data through relatable stories that innovatively measured human experience and made the case for maintaining the elements that made them possible."
Edit the City! team
Philadelphia (USA)
" With our digital community engagement platform, we have the opportunity for real-time feedback that meets the needs of the community – they can engage whenever it works for them, in multiple ways, because the platform is always up and running. "
Crandall O. Jones
Municipal Administrator of the Municipality of Norristown, Pennsylvania (USA)
"I am immensely pleased that so many people made their voices heard and shared their ideas with us. The numerous positive ideas strengthen our policy and ensure that we can set priorities that reflect reality. The user-friendly and well-arranged platform that CitizenLab has certainly contributed to the success of our participation initiative.”
Mohamed Ridouani
Mayor, City of Leuven (Belgium)
“When you drill down into the functionality you see that CitizenLab is more flexible, visually appealing, and user-friendly... I feel the way CitizenLab’s platform is set up fosters a positive participation environment [and] the fact that the back office is so easy to use has been a massive bonus because it doesn’t scare anyone away, no matter their comfort level with technology.”
Jennifer Maclean
Digital Services Team Leader (Stirling, UK)
A tool to streamline your community engagement
CitizenLab's platform offers multiple ways to consult your community without having to juggle different tools. Whether you need to share information or ask for opinions using a survey, or want to dive deeper into co-creation through dialogue, you can now do it all in one place.
Easily manage projects and community input on one central hub
Our powerful back-office gives you full control to customize your platform and manage it easily. Launch and follow-up on engagement projects, share timely feedback with your community, and collaborate with your team using a single tool.
Make decisions using real-time, community-driven data
Let our software help you make sense of all the data you collect. With clearly identified, actionable insights you'll know what decisions to make to meet your community's needs. Using Natural Language Processing to cluster similar ideas and extract key takeaways, helping you see what your community is talking about at a glance.
From urgent calls for racial justice in public spaces to the recovery of small businesses in the wake of the COVID-19 pandemic, it’s obvious that urban main streets face unique economic and social challenges. Against this backdrop, cities across the country have been piloting new approaches to people-centered main streets.
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With around 300,000 residents, Newham is one of the biggest and most diverse boroughs in London, so it should be no surprise that it’s not new to community engagement. In fact, Newham’s recent leadership has prioritized involving residents and creating a more participatory democracy, including via a dedicated Resident Engagement and Participation team.
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How do you cross the digital divide and blend online and offline (traditional) community engagement? What about during a pandemic? The City of Lancaster used online, offline, and blended approaches to ensure their diverse population was well represented in the City’s new engagement initiatives, which ranged from policing to mobility planning.
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Find out why 300+ governments and organizations
are using CitizenLab. Tell us about your city and we'll
show you how we can help.