CitizenLab – civic engagement made easy.

If citizens don't come to your town hall...

A time-consuming endeavour

Going from capturing your citizens' input to delivering a final report to the council takes time... too much time.

Always the same, small audiences

It always seems to be the same small group of citizens that shows up at your neighbourhood meetings.

... we bring the town hall to your citizens.

Save time on getting to insights

City officials spend on average 3x less time processing citizen input compared to before. Fine-grained insights are within reach.

Reach broader audiences

69% of our users are younger than 45. Your residents want to have a say wherever and whenever it suits them best.

How it works

Engage

Manage

Decide

Discover how our clients use it:

Read our customer stories

Screenshot of a citizen platform for Vancouver

Engage citizens.

A whole engagement toolbox at your fingertips.
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Consultation: surveys & polling
Co-creation: ideas, reactions, votes & budgeting
Communication: widget, invitations & socials
‍Information: interactive media, timeline & projects

Discover the functionalities

Screenshot of citizen ideas moderation on the platform

Manage their input.

Easily manage citizen input from your centralized dashboard.
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Idea management: status & feedback
‍Auto-moderation: prevention & spam reporting
‍Segmentation: roles & permissions
‍User management: invitations & groups

Discover the functionalities

Screenshot of citizen input analysis on the platform

Decide based on insights.

Make decisions using real-time, reliable data.
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Processing: classification & clustering
‍Insights: dashboard & analyses
‍Reporting: emails & notifications
‍Data management: export & API access

Discover the functionalities

One suite for all your engagement

CitizenLab helps governments of all sizes to reconnect with their citizens. Whether you organise participation via surveys or polling, via ideas for specific projects, or via a participatory budget, you can centralise it all on one easy-to-use engagement platform.

" The digital infrastructure that enables municipal governments to connect with their citizens. "

Icon of the multi-device citizen platform

Who uses CitizenLab?

Engagement Officers

Collect your citizens' input by using an entire suite of communication and engagement tools. All on one platform and fully integrated with the tools you're using today.

Read about our engagement tools

All Departments

Process your incoming citizen input with ease. Our time-saving platform makes it simple for all departments to set up consultations and collaborate effectively.

Read about our moderation tools

Council Members

Get access to the data you need at the right time for better-informed decision-making. We provide you with a detailed representation of your citizens and their needs.

Read about our analytics tools

" CitizenLab helped us reach unprecedentedly high levels of citizen participation. We just finished a participatory budgeting project on social housing. Next to collecting ideas, the team also helped us deliver the data insights to the city council. "

Amanda Gibbs

Head of Engagement Unit, City of Vancouver (CA)

" In the past, we had only 20-30 inhabitants showing up at public hearings. Today, using CitizenLab, we have a platform that is both easy-to-use and accessible, so that every citizen can have a say in the local policy-making—independent of time and space. "

Frans Cuppens

Councillor, City of Cranendonck (NL)

Don't just take our word for it.

City of Vancouver organises a $30M participatory budget for more affordable housing.

The city re-invests the revenue coming from the Empty Homes Tax into affordable housing initiatives, suggested by its citizens.
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City of Marche-en-Famenne consults +25% of its population on the town square remodel.

Citizens voted and commented on 4 different designs for the future town square. The data reports made the council understand the various arguments amongst the population.
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City of Liège collects +1.000 ideas to re-invent their city from the bottom-up.

With more than 100.000 votes collected, these citizen initiatives served as key pillars for the city's strategic plan. 77 ideas got accepted by the council and are currently being implemented.

The citizen participation toolbox for governments

If citizens don't come to your town hall...

... we bring the town hall to your citizens.

Engage citizens.

Manage their input.

Decide based on insights.

One suite for all your engagement

Who uses CitizenLab?

" CitizenLab helped us reach unprecedentedly high levels of citizen participation. We just finished a participatory budgeting project on social housing. Next to collecting ideas, the team also helped us deliver the data insights to the city council. "

" In the past, we had only 20-30 inhabitants showing up at public hearings. Today, using CitizenLab, we have a platform that is both easy-to-use and accessible, so that every citizen can have a say in the local policy-making—independent of time and space. "

Don't just take our word for it.

City of Vancouver organises a $30M participatory budget for more affordable housing.

City of Marche-en-Famenne consults +25% of its population on the town square remodel.

City of Liège collects +1.000 ideas to re-invent their city from the bottom-up.

Try it for yourself.