If community members don't come to your town hall...

A time-consuming endeavour

And even so, going from capturing your residents’ input to delivering a final report and making decisions takes too much time.

Always the same, small audience

We get it - it always seems to be the same, small group of residents who show up to your meetings.

... we bring the town hall to them.

Save time on getting to insights

City officials spend on average 3x less time processing citizen input compared to before. Fine-grained insights are within reach.

Reach broader audiences

69% of our users are younger than 45. Your residents want to have a say wherever and whenever it suits them best.

How it works

Engage

Manage

Decide

Discover how our clients use CitizenLab:

Read our success stories

Screenshot of a citizen platform for Vancouver

Engage community members.

A whole engagement toolbox at your fingertips.
‍
Consultation: surveys & polling
Co-creation: ideas, reactions, votes & budgeting
Communication: widget, invitations & socials
‍Information: interactive media, timeline & projects

Discover the features

Screenshot of citizen ideas moderation on the platform

Manage their input.

Easily manage resident input from your centralized dashboard.
‍
Idea management: status & feedback
‍Auto-moderation: prevention & spam reporting
‍Segmentation: roles & permissions
‍User management: invitations & groups

Discover the features

Screenshot of citizen input analysis on the platform

Decide based on insights.

Make decisions using real-time, community-driven data.
‍
Processing: classification & clustering
‍Insights: dashboard & analyses
‍Reporting: emails & notifications
‍Data management: export & API access

Discover the features

Get a personalised quote

Thinking about CitizenLab for your municipality or organisation ?
Compare our features and pricing plans.

See pricing plans

One suite for all your engagement

CitizenLab helps governments of all sizes to reconnect with their citizens. Whether you organise participation via surveys or polling, via ideas for specific projects, or via a participatory budget, you can centralise it all on one easy-to-use engagement platform.

" The digital infrastructure that enables municipal governments to connect with their citizens. "

Icon of the multi-device citizen platform

Don't just take our word for it.

Over 200 local governments are already using CitizenLab to co-create their policy with a growing community of over 150,000 citizens.

Organisation

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Organisation

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Organisation

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Organisation

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

"I am immensely pleased that so many people made their voices heard and shared their ideas with us. The numerous positive ideas strengthen our policy and ensure that we can set priorities that reflect reality. The user-friendly and well-arranged platform that Citizenlab has certainly contributed to the success of our participation initiative.”

Mohamed Ridouani

Mayor, City of Leuven

“This is the best way to include citizens in our policy-making. A referendum has a much bigger impact than anything that is discussed in the city council. We want to organise a referendum like this every year, and we’re going to ask our citizens what they want to vote about.”

Vincent Van Quickenborne

Mayor of Kortrijk

“We have chosen Citizenlab as a partner because they provide a plug-and-play system that doesn't require a very technical background to get started. As a smaller municipality, it is good that we can focus our resources on getting the platform out to the citizens. Moreover, we are pleased with the ongoing dialogue we have with CitizenLab about adapting and developing the platform so that it also fits the political reality in a Danish municipality. The team is very responsive to new ideas and thoughts.”

Terkel Kunding

Ledelseskonsulent Furesø Kommune

Our case studies

Collective urban planning in the London Borough of Newham

The London Borough of Newham has launched its consultation platform to include residents, businesses and shoppers in urban planning decisions. All stakeholders have been consulted on four projects around Newham’s shared spaces.

Grand Paris Sud collects innovative citizen ideas for the climate

Grand Paris Sud teamed up with CitizenLab and WWF for the "Stand Up for Climate" campaign aimed at collecting, funding and implementing innovative citizen solutions for the climate crisis.

24,450 citizens take part in Peñalolén’s participatory budget
‍

In each neighbourhood, citizens could voice their opinions and vote on what they think deserves the municipality’s investment. Over 24,450 inhabitants participated in this project via the online platform.

Rueil-Malmaison creates a lasting online community

The French city of Rueil-Malmaison used its community engagement platform to coordinate solidarity efforts during lockdown. The results: over 30000 masks were made and 6000 food baskets were delivered to citizens in need.

In Kortrijk, 10,000 citizens take part in the country's first digital referendum

The flemish city of Kortrijk has launched Belgium's first online referendum to consult citizens on the future of mobility in the city.

City of Vancouver organises a $30M participatory budget for more affordable housing

The city re-invests the revenue coming from the Empty Homes Tax into affordable housing initiatives, suggested by its citizens.

Care Quality Commission consults health professionals in the UK

Care Quality Commission (CQC) is an independent regulator of health and social care in England. The organisation uses its voice to share views on quality issues in the sector.

Chilean municipalities consult citizens on the future of the constitution

Following country-wide citizen protests on a range of social issues, the Chilean Association of Municipalities (the AChM), launched a large-scale citizen consultation on the future of the constitution.

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An e-democracy platform for stronger communities

If community members don't come to your town hall...

... we bring the town hall to them.

Engage community members.

Manage their input.

Decide based on insights.

Get a personalised quote

One suite for all your engagement

Don't just take our word for it.

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Applying artificial intelligence to citizen participation: the Youth4Climate case study.