Your all-in-one platform for community engagement

Reach your community where they are and make public decision-making more inclusive, efficient, and data-driven.

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Amplifying and analyzing your community’s voices and topics they care about, all in one place


From survey and polling capabilities to our custom participatory budgeting tool, streamline your engagement projects on our platform.


Easily adjust platform and project settings to your needs, manage community ideas, and continuously share key information with the community and your team.


With weekly reports and AI-powered analytics, you’ll stay up to date on what’s happening and who’s engaging with your community.


Inform and engage community members using our many built-in participation methods - all in one place.



Reach out to your community with integrated messaging tool and drive engagement on your platform.


Keep your community up-to-date using project timelines, information pages, rich media & interactive options.

Official Updates

Easily provide official updates to individuals or everyone using our input management tool to keep your community informed.



Ask your community tailored questions to better understand their needs and expectations.


Gather feedback on a specific topic to quickly understand their priorities.


Option Analysis

Share information about different possible scenarios to help community members give more informed input.


Allow your community to provide feedback & ideas visually on a map and interact with their neighborhood.



Co-create solutions with your community members by giving them a platform to give new ideas.

Online Workshops

Organize live discussions and facilitate online, real-time deliberation.


Citizen Proposals

Enable community members to suggest projects on any given topic and gather support.

Participatory Budgeting

Let your community members allocate a budget using our tool to get insights into what they think you should invest in.


Easily set up and follow up on engagement projects through our powerful back office.

Platform Setup

Set up projects intuitively on your platform in minutes, either from scratch or using one of our many project templates, all with the support of our expert team. Plus, personalize the look of your platform to match your community’s identity or customize the functionalities to fit your specific project needs.


Team roles

Define clear roles and responsibilities for your colleagues within the platform to streamline workload and simplify collaboration, saving everyone time and effort.

Participant Management

User groups

Easily manage your platform users with our automated user segmentation functionality and organize your wide range of community groups. Tailor targeted consultation programs with specific community groups in a few clicks.

Input Management


Easily filter ideas by project, topic, or status so you can explore, manage, and provide feedback.


Make sense of the data you collect and identify actionable insights of your community’s needs to make informed decisions.


Stay on top of what is happening on your platform with all the relevant metrics at a glance on our user-friendly dashboard: activity, participant demographics, traffic sources, location-specific feedback, and more.


Extract actionable insights through built-in AI and use our natural language processing (NLP) technology to automate the process of exploring, analyzing, and summarizing the content collected on your platform.


Produce project-specific reports with top posts, engagement data, demographic information, and trends with just a click. Automatically send weekly reports or export all platform data in Excel for further analysis and easy sharing.


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We’re committed to maintaining data security for all our clients
Our team understands security, safety, and privacy’s essential roles in building trust between governments, organizations, and community members. CitizenLab is ISO/IEC 27001:2013 certified and ISAE 3000 Type 1 certified, so you can rest assured that your data is safe with us.
CitizenLab makes community engagement and public decision-making more...
Governments working with CitizenLab have seen a 12x increase in resident engagement, including from underheard groups.
With higher participation, residents who engage report 56% higher trust in local government.
Thanks to tailored features, governments spend 55% less time on analysis and reporting, allowing for more continuous engagement.
Learn more about us
Discover how our platform works