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Your all-in-one platform for community engagement

Reach your community where they are and make public decision-making more inclusive, efficient, and data-driven.

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Amplify your community’s voice and analyze the topics they care most about, all in one place

Local Government Strategic Planning & Budgeting Process
ENGAGE
Our suite of engagement tools makes it easy to engage with and meet your community wherever they are. From survey and polling capabilities to our custom participatory budgeting tool, streamline your engagement projects on our platform.
Public space plan
MANAGE
Manage project setup and moderation with ease on our comprehensive and customizable platform. Easily adjust platform and project settings to your needs, manage community ideas, and continuously share key information with the community and your team.
Environmental City Planning
DECIDE
Process and visualize the data you collect to identify actionable insights about your community’s needs to make better decisions. With weekly reports and AI-powered analytics, you’ll stay up to date on what’s happening and who’s engaging with your community.
Explore our solutions

Engage

Inform and engage community members using our many built-in participation methods.
Inform
Consult
Involve
Collaborate
Empower

Inform

MESSAGING
Reach out to your community with integrated messaging tool and drive engagement on your platform.
 
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INFORMATION
‍Keep your community up-to-date using project timelines, information pages, rich media & interactive options.
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OFFICIAL UPDATES
Easily provide official updates to individuals or everyone using our input management tool to keep your community informed.
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Manage

Easily set up, configure, manage, and follow up on engagement projects through our powerful back office.
Platform Setup
Collaboration
User Management
Input Management

Platform Setup

Set up projects intuitively on your platform in minutes, either from scratch or using one of our many project templates, all with the support of our expert team. Plus, personalize the look of your platform to match your community’s identity or customize the functionalities to fit your specific project needs.
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Decide

Dive into real-time data and base decisions on what your community really needs.
Dashboard
Insights
Reporting

Dashboard

Stay on top of what is happening on your platform with all the relevant metrics at a glance on our user-friendly dashboard: activity, participant demographics, traffic sources, location-specific feedback, and more.
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We’re committed to maintaining data security
for all our clients

As a digital community engagement platform provider, our team understands security, safety, and privacy’s essential roles in building trust between governments, organizations, and community members. CitizenLab is ISO/IEC 27001:2013 certified and ISAE 3000 Type 1 certified, so you can rest assured that your data is safe with us.

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See the platform for yourself
Centralize your engagement efforts with CitizenLab's digital platform and make it easier to gather insightful, data-driven feedback from your community.

See some examples of how to use our platform

How community engagement helped reimagine public spaces in Philadelphia

From urgent calls for racial justice in public spaces to the recovery of small businesses in the wake of the COVID-19 pandemic, it’s obvious that urban main streets face unique economic and social challenges. Against this backdrop, cities across the country have been piloting new approaches to people-centered main streets.

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Developing the Dominican Republic’s 2030 Digital Agenda through community engagement

When the government of the Dominican Republic set out to create a 2030 Digital Agenda, it had one ambitious goal: to promote a connected, empowered society with a better quality of life and the necessary digital skills to be more competitive, efficient, and transparent.

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City of Lancaster, PA combines offline and online methods for more equitable and strategic community engagement

How do you cross the digital divide and blend online and offline (traditional) community engagement? What about during a pandemic? The City of Lancaster used online, offline, and blended approaches to ensure their diverse population was well represented in the City’s new engagement initiatives, which ranged from policing to mobility planning.

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Find out why 400+ governments and organizations are using CitizenLab.

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