How does the citizen engagement platform work?

Whether it’s through a survey, a participatory budget or idea collection, CitizenLab offers multiple ways to consult citizens. During the project, you easily follow up on its progress and the input you receive. In the end, you can use the data from your community to shape your policies,
increase legitimacy and gain trust.

Engage

Collect innovative ideas, let your community express priorities in terms of budget allocation or organise online workshops, all in one place.

Manage

Easy to use and easy to set up: moderate comments, process citizen input and share relevant information with your team.

Decide

Dive into the data and use actionable insights about what your community needs to make better decisions.

Manage

Process contributions easily and keep an overview of all your conversations

Our centralised dashboard helps you keep track of all your projects and manage content in real-time. Share messages with your team, moderate comments and respond to contributions to keep the conversation going.

Your platform, your rules

Moderate content in real-time and manage permissions through user groups

Interactive timelines

Our clear timelines break down your projects into phases, helping admins and users keep a clear overview of the project

Easy follow-up

Get a clear overview of the input, either on a project or a topic level.

Decide

Get real-time, reliable insights into what your community needs.

Our automated dashboards and reports help you extract reliable insights for smarter decision-making. Learn from the community, make better decisions and increase support for your policies.

Uncover the main trends

The automated dashboards use Natural Language Processing to cluster similar ideas and extract keywords, summaries and location, allowing you to see what the community is talking about at a glance.

Identify hot topics in your community

Get a quick understanding of the main priorities of your community within a given project or topic thanks to an engagement score.

All the insights you need for reporting

All the relevant metrics at a glance: activity, participant demographics, traffic sources, location-specific feedback, and more.

Export your data

Want to dive deeper into the data? Just export the contributions.

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Take your participation project
to the next level

Engage with a broader audience

Bring the townhall online and speak to a more diverse audience. 69% of our users are younger than 45. Your residents want to have a say wherever and whenever it suits them best.

Make better decisions

Gather real-time insights from your community to make better decisions and increase support for your policies.

Get tailored support

Our digital participation experts guide you every step of the way, from setting up the platform to communicating with citizens.

One suite for all your engagement

CitizenLab helps governments of all sizes to reconnect with their citizens. Whether you organise participation via surveys or polling, via ideas for specific projects, or via a participatory budget, you can centralise it all on one easy-to-use engagement platform.

CitizenLab - Civic Engagement made really easy

" The digital infrastructure that enables municipal governments to connect with their citizens. "

Icon of the multi-device citizen platform

Organisation

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Organisation

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Organisation

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Organisation

Applying artificial intelligence to citizen participation: the Youth4Climate case study.

Our case studies

Grand Paris Sud collects innovative citizen ideas for the climate

Grand Paris Sud teamed up with CitizenLab and WWF for the "Stand Up for Climate" campaign aimed at collecting, funding and implementing innovative citizen solutions for the climate crisis.

In Kortrijk, 10,000 citizens take part in the country's first digital referendum

The flemish city of Kortrijk has launched Belgium's first online referendum to consult citizens on the future of mobility in the city.

City of Vancouver organises a $30M participatory budget for more affordable housing.

The city re-invests the revenue coming from the Empty Homes Tax into affordable housing initiatives, suggested by its citizens.

The Flemish city of Leuven (101,000 inhabitants) has made the leap towards citizen participation.

With the slogan “Leuven, maak het mee” (a play on words that implies both “experience the city” and “co-create the city”), the capital of Flemish Brabant aims to consult its inhabitants.

Care Quality Commission consults health professionals in the UK

Care Quality Commission (CQC) is an independent regulator of health and social care in England. The organisation uses its voice to share views on quality issues in the sector.

Chilean municipalities consult citizens on the future of the constitution

Following country-wide citizen protests on a range of social issues, the Chilean Association of Municipalities (the AChM), launched a large-scale citizen consultation on the future of the constitution.

The community engagement toolbox

How does the citizen engagement platform work?

Engage

Manage

Decide

Engage

Manage

Decide