The community engagement toolbox

A complete citizen participation platform. Reach more citizens, manage their ideas efficiently, and make decisions based on real-time data.
community engagement platform features

How does the citizen engagement platform work?

Whether it’s through a survey, a participatory budget or idea collection, CitizenLab offers multiple ways to consult citizens. During the project, you easily follow up on its progress and the input you receive. In the end, you can use the data from your community to shape your policies,
increase legitimacy and gain trust.


Collect innovative ideas, let your community express priorities in terms of budget allocation or organise online workshops, all in one place.

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Easy to use and easy to set up: moderate comments, process citizen input and share relevant information with your team.

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Dive into the data and use actionable insights about what your community needs to make better decisions.

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Set up your next citizen participation project in just a few clicks.

Want to include young citizens in your local sustainability actions? Looking for a quick and easy solution to gather feedback on an urban planning project? The CitizenLab platform allows you to launch projects using a variety of consultation methods without having to juggle different tools.

engagement features CitizenLab
Inform and engage citizens using one of the many methods
Get a head start with templates

New to online engagement? Using our experience working with over 300 governments, we have designed useful templates that cover a variety of projecs going from spatial planning to mobility and community budgets. Pick one and launch your first participation project in just a few clicks.

Accessibility is one of our priorities, and our platform complies with WCAG level AA standards.


Process contributions easily and keep an overview of all your conversations

Our centralised dashboard helps you keep track of all your projects and manage content in real-time. Share messages with your team, moderate comments and respond to contributions to keep the conversation going.

Your platform, your design

Create a platform that feels familiar to your community. With so many possibilities for personalization, you can style the platform to fit your brand, create groups by customizing access rights, or adjust permissions so that colleagues can join you as project managers or administrators to help moderate discussions and process input. Think of the platform as the digital hub of your community - one that matches its unique spirit, values, and needs.

Tailor your platform with smart user groups

With our smart group functionality, you can easily organize targeted consultations that are specific to the issues and needs of different groups in your community.

Do you want to  engage the entire community in a participatory budget, and invite every community member to participate? Or perhaps you want to launch a call for proposals from residents who live in a particular neighborhood to improve local biking infrastructure? Maybe, you even want to do both? Our smart group functionality helps you optimize your platform's relevance for the unique needs of your community, and that provides clarity so community members know exactly how and what to contribute.  

Interactive timelines

Our clear timelines break down your projects into phases, helping admins and users keep a clear overview of the project

Easy follow-up

Get a clear overview of the input, either on a project or a topic level.


Get real-time, reliable insights into what your community needs.

Our automated dashboards and reports help you extract reliable insights for smarter decision-making. Learn from the community, make better decisions and increase support for your policies.

Uncover the main trends

The automated dashboards use Natural Language Processing to cluster similar ideas and extract keywords, summaries and location, allowing you to see what the community is talking about at a glance.

Identify hot topics in your community

Get a quick understanding of the main priorities of your community within a given project or topic thanks to an engagement score.

All the insights you need for reporting

All the relevant metrics at a glance: activity, participant demographics, traffic sources, location-specific feedback, and more.

Export your data

Want to dive deeper into the data? Just export the contributions.

Take your participation project
to the next level

Engage with a broader audience

Bring the townhall online and speak to a more diverse audience.  69% of our users are younger than 45. Your residents want to have a say wherever and whenever it suits them best.

Make better decisions

Gather real-time insights from your community to make better decisions and increase support for your policies.

Get tailored support

Our digital participation experts guide you every step of the way, from setting up the platform to communicating with citizens.

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Schedule a demo

Find out why 300+ governments and organizations
are using CitizenLab.

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