Collect innovative ideas, let your community express priorities in terms of budget allocation or organise online workshops, all in one place.See more
Easy to use and easy to set up: moderate comments, process citizen input and share relevant information with your team.See more
Dive into the data and use actionable insights about what your community needs to make better decisions.See more
Want to include young citizens in your local sustainability actions? Looking for a quick and easy solution to gather feedback on an urban planning project? The CitizenLab platform allows you to launch projects using a variety of consultation methods without having to juggle different tools.
New to online engagement? Using our experience working with over 300 governments, we have designed useful templates that cover a variety of projecs going from spatial planning to mobility and community budgets. Pick one and launch your first participation project in just a few clicks.
Our centralised dashboard helps you keep track of all your projects and manage content in real-time. Share messages with your team, moderate comments and respond to contributions to keep the conversation going.
Create a platform that feels familiar to your community. With so many possibilities for personalization, you can style the platform to fit your brand, create groups by customizing access rights, or adjust permissions so that colleagues can join you as project managers or administrators to help moderate discussions and process input. Think of the platform as the digital hub of your community - one that matches its unique spirit, values, and needs.
With our smart group functionality, you can easily organize targeted consultations that are specific to the issues and needs of different groups in your community.
Do you want to engage the entire community in a participatory budget, and invite every community member to participate? Or perhaps you want to launch a call for proposals from residents who live in a particular neighborhood to improve local biking infrastructure? Maybe, you even want to do both? Our smart group functionality helps you optimize your platform's relevance for the unique needs of your community, and that provides clarity so community members know exactly how and what to contribute.
Our clear timelines break down your projects into phases, helping admins and users keep a clear overview of the project
Get a clear overview of the input, either on a project or a topic level.
Our automated dashboards and reports help you extract reliable insights for smarter decision-making. Learn from the community, make better decisions and increase support for your policies.
The automated dashboards use Natural Language Processing to cluster similar ideas and extract keywords, summaries and location, allowing you to see what the community is talking about at a glance.
Get a quick understanding of the main priorities of your community within a given project or topic thanks to an engagement score.
All the relevant metrics at a glance: activity, participant demographics, traffic sources, location-specific feedback, and more.
Want to dive deeper into the data? Just export the contributions.
Bring the townhall online and speak to a more diverse audience. 69% of our users are younger than 45. Your residents want to have a say wherever and whenever it suits them best.
Gather real-time insights from your community to make better decisions and increase support for your policies.
Our digital participation experts guide you every step of the way, from setting up the platform to communicating with citizens.
The London Borough of Newham has launched its consultation platform to include residents, businesses and shoppers in urban planning decisions. All stakeholders have been consulted on four projects around Newham’s shared spaces.
Grand Paris Sud teamed up with CitizenLab and WWF for the "Stand Up for Climate" campaign aimed at collecting, funding and implementing innovative citizen solutions for the climate crisis.
In each neighbourhood, citizens could voice their opinions and vote on what they think deserves the municipality’s investment. Over 24,450 inhabitants participated in this project via the online platform.
The French city of Rueil-Malmaison used its community engagement platform to coordinate solidarity efforts during lockdown. The results: over 30000 masks were made and 6000 food baskets were delivered to citizens in need.
The flemish city of Kortrijk has launched Belgium's first online referendum to consult citizens on the future of mobility in the city.Read more
The city re-invests the revenue coming from the Empty Homes Tax into affordable housing initiatives, suggested by its citizens.Read more
Care Quality Commission (CQC) is an independent regulator of health and social care in England. The organisation uses its voice to share views on quality issues in the sector.Read more
Following country-wide citizen protests on a range of social issues, the Chilean Association of Municipalities (the AChM), launched a large-scale citizen consultation on the future of the constitution.