Official Updates

Improve trust with your community

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Easy and integrated ways to communicate updates

A centralized dashboard

One ‘Input manager’ to review community input and provide updates, all in one place.
Automated email notifications
The ability to set up automated emails to easily update relevant community members on progress.
Custom messaging
Compose custom emails or SMS text messages to provide updates to specific groups.

Close feedback loops with ease

Overview of all your input

Get an overview of all the input received and updates shared across projects in one centralized ‘Input Manager’.

Simple & easy notification system

Our automated notification system ensures your community is always up to date with developments within your projects.

No fuss, just integration

Automate email or SMS campaigns to relevant participant groups to easily keep them in the loop.
ISO 27001-certified
secure platform
enables you to effortlessly manage your permissions and collaborate
More than
of participants
received feedback from their government through CitizenLab.
Experience an average
increase in participation
when using CitizenLab’s platform

See how the Official Updates tool is being used

Centralize your engagement efforts with CitizenLab's digital platform and make it easier to gather insightful, data-driven feedback from your community.

How to create a communications plan for community engagement
Get more people engaged in your city’s projects and on your platform. This guide will teach you the basics of setting up a communications plan for your community engagement efforts.
Learn more
Blog article
Why sharing community engagement results is so important
If you’ve asked your community to voice their opinions, disclosing the results of that discussion—and more specifically, how these results may steer decision-making—is an important type of accountability.
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Blog Article
How to build trust in your community engagement efforts
To convince your community that your engagement efforts and digital community engagement platform are trustworthy, they need to feel heard and included. It takes time to build trust, but there are several good practices to help you get started.
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