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400+ local governments trust CitizenLab with their community engagement projects.
Our case studies highlight real-world community engagement initiatives from CitizenLab’s network. Full of good practices and lessons learned from other local governments and organisations that have used our digital community engagement platform, learn from our network to help power your own participation projects.
How the London Borough of Newham used community assemblies to identify local priorities
With around 300,000 residents, Newham is one of the biggest and most diverse boroughs in London, so it should be no surprise that it’s not new to community engagement.
How community engagement helped reimagine public spaces in Philadelphia
From urgent calls for racial justice in public spaces to the recovery of small businesses in the wake of the COVID-19 pandemic, it’s obvious that urban main streets face unique economic and social challenges.
Stirling’s centralized community engagement promotes safe and impactful participation
With a population of around 94,000, the Stirling Council area sits right in the heart of Scotland. When the outbreak of the COVID-19 pandemic sent shockwaves to communities around the world, Stirling Council found itself with a conundrum: how could they get valuable community input without in-person meetings?
City of Lancaster, PA combines offline and online for equitable community engagement
This inclusive approach increased participation, including within traditionally under-heard communities, and gave the City the confidence to use their online engagement platform Engage Lancaster to tackle challenging local problems.
Community Panels and Neighborhood Budgets: Ghent goes all in for participation
2020 brought the second edition of the city's participatory budgeting project. The city gathered an extensive team of participation experts and “neighborhood directors” to make co-creation even easier.
24,450 citizens take part in Peñalolén’s participatory budget
In each neighbourhood, citizens could voice their opinions and vote on what they think deserves the municipality’s investment. Over 24,450 inhabitants participated in this project via the online platform.
Linz (Austria) implemented citizen proposals to widen the scope of public engagement, allowing citizens to participate on any topic, from anywhere, at any time.
Chile's National Youth Institute used its participation platform to connect with millenials and give them a voice in the elaboration of community programs. In a couple of months, over 28,250 young people signed on to share their ideas.
Rueil coordinates solidarity efforts during lockdown
The French city of Rueil-Malmaison used its community engagement platform to coordinate solidarity efforts during lockdown. The results: over 30000 masks were made and 6000 food baskets were delivered to citizens in need.
Leuven gives citizens a voice for its strategic plan
With the slogan “Leuven, maak het mee” (a play on words that implies both “experience the city” and “co-create the city”), the capital of Flemish Brabant aims to consult its inhabitants.
Marche-en-Famenne reaches 25% of citizens with its participation platform
25% of the city's inhabitants consulted the participation platform, and 1 in of 5 inhabitants weighed in on the renewal of the city's main square via the online consultation.
Crowdsourcing innovative ideas to improve mobility in Brussels
In addition to its formal consultation of the municipalities and formal stakeholders, Brussels reached out to mobilise public and private transport users.
Liège is one of the biggest cities in Wallonia and certainly the most vibrant. The city chose CitizenLab to crowdsource its "City Plan" containing policy priorities for upcoming years.
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