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Whether it's votes, surveys or participatory budgeting, set up your next citizen participation project in just a few clicks.
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A complete toolbox to consult your citizens

Inform and engage citizens using one of the many methods:

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Screenshot : Participatory Budgeting

Participatory Budgeting
Do you want to give a more engaging incentive to citizen to participate?
We help you hear citizens' take on the budget priorities with our participatory budgeting module.

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Ideation tool
Do you want to give a more engaging incentive to citizen to participate?
We help you hear citizens' take on the budget priorities with our participatory budgeting module.

yourplatform.citizenlab.co
Screenshot : Survey

Ideation tool
Do you want to give a more engaging incentive to citizen to participate?
We help you hear citizens' take on the budget priorities with our participatory budgeting module.

yourplatform.citizenlab.co
Screenshot : Informations

Ideation tool
Do you want to give a more engaging incentive to citizen to participate?
We help you hear citizens' take on the budget priorities with our participatory budgeting module.

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Organise your projects with a timeline.

One of the main advantages of using CitizenLab is that you can keep your projects organised using our timeline system. Each of the phases on the timeline can be configured with their own methods, just as you need it.

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Submit an idea

In a few clicks, you gather suggestions from your citizens and spark conversation in your community.

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Vote

Participating has never been easier: citizens can express how they feel about an idea by voting thumbs up ... or down.

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Comment

Offer your citizens the opportunity to give their feedback on various ideas or options.

" We have been pioneers in citizen participation, but this time we really want to accelerate and change paradigm so as to hit a milestone. "

Jean-Christophe Peterkenne
Strategy Director, City of Liège
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Get your citizens involved by using an all-in-one participation platform to ask them anything you want. We help you to collect their input and discover their needs.
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Manage all citizen input in one central place

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Idea management

Manage all citizen input in the back-office using status tags. The automated reporting helps you keep an overview at all times.

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Communication tools

Send out invitations, provide feedback using the built-in email engine, and spread the word easily via the social media integrations.

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Groups & permissions

Segment your audience, either manually or automatically, based on criteria. Grant your users the right to take certain actions. 

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Collaborate on moderation

Promote your colleagues to project moderators and involve them in the consultations within their scope of responsibilities.

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Create groups of users

Define a reasoning to automatically add users to a group, based on configurable attributes, such as the neighbourhood they live in.

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Set up permissions for groups

Within each project scope, you can decide who can take which actions. Only verified users can vote within your participatory budget? It’s your call!

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Reach out in a personalised way

Segment your audience and keep them informed with targeted communication campaigns. The results of your participation are out? Feed them back to all participants.

" We have been pioneers in citizen participation, but this time we really want to accelerate and change paradigm so as to hit a milestone. "

Jean-Christophe Peterkenne
Strategy Director, City of Liège
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Get access to the data you need at the right moment for better-informed decision-making. We provide you with a detailed representation of your citizens and their needs.
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Automated reports with the insights for decision-making

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Summarisation using NLP

Automatically generate valuable citizen insights through our in-house Natural Language Processing Technology (NLP). NLP clusters similar ideas and extracts keywords, a summary and a possible location.

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All insights needed for reporting

All generated data will be converted into graphs. You can use these to gain valuable insights, and as a basis for your reporting.

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API access

Via our open API, you have access to your own data, and you can use it as you please.

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Custom sign up fields

Decide which information you want to receive from your users. Based on this information, you can not only monitor which groups you're reaching, but you can also target specific demographics.

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Idea classification

Sort citizens ideas and allow the right groups to work on them. That way,  administration departments have all the relevant input directly at their disposal. The platform will help you detect the topic of each idea.

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Location retrieval

Our platform automatically detects specific locations or hotspots in citizen input.

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Summarisation through text analytics

Automatic clustering of all similar content, based on semantic analysis. Select the votes by demographic attributes and explore the priorities per citizen group.

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Fine-grained dashboarding

Find all the metrics you need for your reporting  in one place: activity numbers, participant demographics, traffic sources, location-specific feedback, and more.

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Email reports to help you moderate

Every Monday morning you’ll receive a fresh report of the latest activities and relevant new content.

" We have been pioneers in citizen participation, but this time we really want to accelerate and change paradigm so as to hit a milestone. "

Jean-Christophe Peterkenne
Strategy Director, City of Liège

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Thinking about CitizenLab for your municipality or organisation ?
Compare our features and get your free personalised quote today

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Try it for yourself. 

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our participation experts.

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