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People don't always see eye to eye on polarizing or high-stake topics. Some conversations require a lot of work to reach a point of mutual understanding, and there's always the risk things get heated. This is why moderation is so crucial.
In this guide you'll find:
tips to set yourself up for success with solid preparation,
tactics that help ensure everyone feels heard, and
examples on how to navigate conversations, even if they get really difficult.
E-BOOK
Moderating difficult conversations online
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