People don't always see eye to eye on polarizing or high-stake topics. Some conversations require a lot of work to reach a point of mutual understanding, and there's always the risk things get heated. This is why moderation is so crucial.
In this guide you'll find:
- tips to set yourself up for success with solid preparation,
- tactics that help ensure everyone feels heard, and
- examples on how to navigate conversations, even if they get really difficult.
