A year in review of online engagement in Seattle, WA

By definition, comprehensive plans are complex, long-range, and broad in scope. The planning and engagement processes for these plans often take over two years to complete. This can make it difficult to establish and maintain meaningful engagement with community members throughout the process. Using CitizenLab’s user-friendly and accessible online engagement...
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Norwich, CT teams up with local development corporation to develop a community engagement platform

Here at CitizenLab, we love to celebrate the successes of our clients. With so many incredible community development and engagement projects taking place on our platform across the world, we hope to record some best practices and share them with local governments to encourage peer learning and inspiration. Oftentimes, we...
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How Struthers, OH successfully engaged youth and senior residents in their comprehensive plan

“The people are listening.” Creating a city’s inaugural comprehensive plan is a daunting task. Comprehensive planning requires the collaboration of a wide variety of community stakeholders, and affects every resident in a community. Seeking to craft a vision for a revitalized Struthers, local officials in the city’s planning department and...
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How Lancaster, PA improves stormwater management using mapping tools and ideation

Localized flooding and poor stormwater drainage can significantly disrupt communities, causing problems from road and property damage to safety issues due to hydroplaning. In a city like Lancaster, stormwater management is particularly important as they run on a combined sewer system, meaning it collects and transports both domestic sewage and...
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How the London Borough of Newham used community assemblies to identify local priorities 

With around 300,000 residents, Newham is one of the biggest and most diverse boroughs in London, so it should be no surprise that it’s not new to community engagement. In fact, Newham’s recent leadership has prioritized involving residents and creating a more participatory democracy, including via a dedicated Resident Engagement...
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