Govtech is the use of technology in the government sector. The diversity of technology tools used to operate the “business” of government is extremely broad. Government uses technology to manage internal projects and procurement, to track infrastructure, to regulate zoning — to name just a few examples. Government also uses external/citizen-facing tools to deliver health care, collect taxes/fees, to issue licenses and permits, to convene citizens, to manage water etc. On the other end of the continuum, we define “civictech” as the technology infrastructure that people use to do their “job” of being a citizen. As the citizen “operating system”, civictech includes technologies that, for example, enable citizens to connect with their member of congress, gather support for a petition, organize one’s community around an important cause, organize a local park cleanup, etc.
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Last week I had the privilege to represent CitizenLab at an exclusive gathering between some of Europe’s most influential decision-makers and a small group of GovTech startups who were handpicked by the...
