The platform covers each phase of the engagement process:
decide on your time frame, provide the citizens with all the information they need
to form a well-informed opinion and make the discussion happen.
Co-create your projects with the citizens in an organised and flexible way.
Decide on the process and let your citizens be guided step-by-step.
Split your project between phases and decide what happens in each: idea collection, votes, etc. You have control over what happens and when.
Schedule face-to-face meetings at key moments in your participation process to make the most of it. Each project has its own agenda.
Decide when citizens can post ideas, vote, and comment on them, to build a tailor-made process and match the council agenda.
The interface of the platform is evolving to match the participation needs you have at this precise moment.
Decide who can do what and when by managing the rights to specific actions for certain groups of users depending on the phase of the project.
Only city administrators should give feedback? Or only citizens from a neighbourhood need to be involved? Nothing easier!
Create working groups for administrators or citizens and decide who has access to them, so that everyone can freely contribute on the topics relevant to them.
Just like you, we take transparency and trust very seriously. Confirm the identity of your citizens thanks to authentication mechanisms for identity verification. Always make sure of whose voice is being heard.
available in Belgium
Launch a complete and inclusive participation process
by adding meet-ups and gatherings to your participation initiative.
Each of your projects gets their own agenda. Citizens taking part in a project get a reminder to join the events.
Combine your online and offline participation initiatives by holding your town hall and citizen meetings as usual.
Make CitizenLab the central place for all your citizen input by simply importing online the ideas you discussed during the meetings.
We designed CitizenLab with all your civic engagement needs in mind.
That's why you will find on our platform all the features to help
you reach your citizen participation goals and more.
The platform was made mobile-first: citizens can take part in the discussion anytime, wherever they are, on their mobile devices.
Citizens can easily filter content and get to see only what matters to them: ideas on a specific topic, or regarding a certain area, etc.
Every voice should be heard, that's why we designed this platform to be as simple and accessible as possible to use.
As a SaaS software, we never stop improving the platform. We roll out new features every single week—always immediately available to you.
As an administrator, pick the languages you want the platform to be available in, so that everyone is able to take part in the discussion.
Get your very own personalised URL to create an even more seamless experience for your citizens.
Our team of specialists supports you from Day 1 to make the most out of your platform and answer all your technical questions.
We are letting citizens know when things are happening on the platform so that you don't have to.
Thanks to our widget, connect your website to your CitizenLab platform and show your ongoing consultations to your website visitors.