Enable civic engagement
for your citizens

Cities use CitizenLab as a way to collaborate with their citizens, to better understand their preferences and aspirations.
  • Email newsletter
  • Project Updates
  • Information pages
  • Council decisions
  • Project Informations
  • Commenting
  • Scenario Planning
  • Surveys
  • Polls
  • Ideation
  • Mapping
  • Customisation
  • Open Proposals
  • Ideation
  • Participatory Budgeting

Ask your citizens about
a specific matter

Get a specific feedback from your citizens with the right tools: launch discussions per theme, allow citizens to choose between several scenarios or answer surveys, etc. Pick the most relevant feed by providing you with the answer you really need.

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Idea collection

In a few clicks, gather suggestions when you need them, and start a discussion from there.

Surveys and Polls

Quickly collect the feedback of your citizens on a list of defined questions.

Comments and votes

Let citizens react by voting thumbs up or down and commenting on the ideas.

Scenario planning

Offer your citizens the opportunity to pick between several options that are to be implemented.

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Open proposals

Don't let the collective intelligence of your citizens go unheard.
Our civic engagement platform provides them with a space to share their ideas
and build on it together with other members of the community.

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Share your feedback

This is a two-way conversation: be transparent about the actions you take towards your citizens ideas. The idea status management is there to help you communicate your decisions quickly and easily.


Participatory budgeting

Do you want to give a more engaging incentive to citizen to participate? We help you hear citizens' take on the budget priorities with our participatory budgeting module.

CitizenLab - Civic Engagement made really easy

Visualise the ideas on a map

Citizens can pin their ideas on the map and see at a glance what is happening in their neighbourhood.
For your localised projects, like urban or mobility plans for example,
easily limit the consultation to a specific area in a few clicks.

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Personalise your platform

Your citizens need to know who they are talking with. Use your existing assets such as your colours and logo to create a seamless experience. Give your platform the visual identity of your city or government.


Email newsletter & notifications

A new comment added? A new idea posted?
Citizens are automatically notified of what's happening
on the platform so that they stay involved in the discussion.

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Information pages

Empower your citizens by giving them all the information
they need to make relevant decisions and take part
in the debate in all transparency.


Plus everything you could expect

We designed CitizenLab with all your civic engagement needs in mind.
That's why you will find on our platform all the features to help
you reach your citizen participation goals and more.

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Responsive platform

The platform was made mobile-first: citizens can take part in the discussion anytime, wherever they are, on their mobile devices.

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Citizens can easily filter content and get to see only what matters to them: ideas on a specific topic, or regarding a certain area, etc.

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Every voice should be heard, that's why we designed this platform to be as simple and accessible as possible to use. 

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The latest updates, always

As a SaaS software, we never stop improving the platform. We roll out new features every single week—always immediately available to you.

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Multilingual platform

As an administrator, pick the languages you want the platform to be available in, so that everyone is able to take part in the discussion.

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Custom domain name

Get your very own personalised URL to create an even more seamless experience for your citizens.

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Engagement support

Our team of specialists supports you from Day 1 to make the most out of your platform and answer all your technical questions.

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Emails & notifications

We are letting citizens know when things are happening on the platform so that you don't have to.

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Website integration (widget)

Thanks to our widget, connect your website to your CitizenLab platform and show your ongoing consultations to your website visitors.

Don't take our word for it

We have helped more than 100 cities engage their citizens
and implement their online participation process.
Read what they had to say about us.
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Schedule a demo

Find out why 300+ governments and organizations
are using CitizenLab.

Book a call with one of our expertsChat with an expert
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