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PARTICIPATION METHODS

The right tool,
each step of the way

CitizenLab supports you at each step of the participation ladder.
Ask for your citizens' feedback, make them collaborate on a project,
collect their ideas and much more, all on a single platform.

1
INFORMATION
  • Email newsletter
  • Project Updates
  • Information pages
  • Council decisions
  • Project Informations
2
Consultation
  • Commenting
  • Scenario Planning
  • Surveys
  • Polls
3
Engagement
  • Single-step ideation
  • Mapping
  • Customisation
4
Co-creation
  • Open Proposals
  • Multi-Step Ideation
  • Participatory Budgeting
CONSULTATION

Ask your citizens about
a specific matter

Get a specific feedback from your citizens with the right tools: launch discussions per theme, allow citizens to choose between several scenarios or answer surveys, etc. Pick the most relevant feed by providing you with the answer you really need.

CitizenLab - Civic Engagement made really easy
Timeline activated

Idea collection

In a few clicks, gather suggestions when you need them, and start a discussion from there.

Surveys and Polls

Quickly collect the feedback of your citizens on a list of defined questions.

Comments and votes

Let citizens react by voting thumbs up or down and commenting on the ideas.

Scenario planning

Offer your citizens the opportunity to pick between several options that are to be implemented.

CitizenLab - Civic Engagement made really easy
CO-CREATION

Open proposals

Don't let the collective intelligence of your citizens go unheard.
Our civic engagement platform provides them with a space to share their ideas
and build on it together with other members of the community.

CitizenLab - Civic Engagement made really easy

Share your feedback

This is a two-way conversation: be transparent about the actions you take towards your citizens ideas. The idea status management is there to help you communicate your decisions quickly and easily.

CO-CREATION

Participatory budgeting

Do you want to give a more engaging incentive to citizen to participate? We help you hear citizens' take on the budget priorities with our participatory budgeting module.

READ OUR GUIDE
CitizenLab - Civic Engagement made really easy
MAPS

Visualise the ideas on a map

Citizens can pin their ideas on the map and see at a glance what is happening in their neighbourhood.
For your localised projects, like urban or mobility plans for example,
easily limit the consultation to a specific area in a few clicks.

CitizenLab - Civic Engagement made really easy
ENGAGEMENT

Personalise your platform

Your citizens need to know who they are talking with. Use your existing assets such as your colours and logo to create a seamless experience. Give your platform the visual identity of your city or government.

INFORMATION

Email newsletter & notifications

A new comment added? A new idea posted?
Citizens are automatically notified of what's happening
on the platform so that they stay involved in the discussion.

CitizenLab - Civic Engagement made really easy
CitizenLab - Civic Engagement made really easy

Information pages

Empower your citizens by giving them all the information
they need to make relevant decisions and take part
in the debate in all transparency.

CITIZENLAB

Plus everything you could expect

We designed CitizenLab with all your civic engagement needs in mind.
That's why you will find on our platform all the features to help
you reach your citizen participation goals and more.

CitizenLab - Civic Engagement made really easy

Responsive platform

The platform was made mobile-first: citizens can take part in the discussion anytime, wherever they are, on their mobile devices.

CitizenLab - Civic Engagement made really easy

Filters

Citizens can easily filter content and get to see only what matters to them: ideas on a specific topic, or regarding a certain area, etc.

CitizenLab - Civic Engagement made really easy

Easy-to-use

Every voice should be heard, that's why we designed this platform to be as simple and accessible as possible to use. 

CitizenLab - Civic Engagement made really easy

The latest updates, always

As a SaaS software, we never stop improving the platform. We roll out new features every single week—always immediately available to you.

CitizenLab - Civic Engagement made really easy

Multilingual platform

As an administrator, pick the languages you want the platform to be available in, so that everyone is able to take part in the discussion.

CitizenLab - Civic Engagement made really easy

Custom domain name

Get your very own personalised URL to create an even more seamless experience for your citizens.

CitizenLab - Civic Engagement made really easy

Engagement support

Our team of specialists supports you from Day 1 to make the most out of your platform and answer all your technical questions.

CitizenLab - Civic Engagement made really easy

Emails & notifications

We are letting citizens know when things are happening on the platform so that you don't have to.

CitizenLab - Civic Engagement made really easy

Website integration (widget)

Thanks to our widget, connect your website to your CitizenLab platform and show your ongoing consultations to your website visitors.

Don't take our word for it

We have helped more than 65 cities engage their citizens
and implement their online participation process.
Read what they had to say about us.
CitizenLab - Civic Engagement made really easy

Discover what our platform
can mean for your government

Explore all the possibilities with one of our participation specialists

Get a demoChat with an expert
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