From comprehensive plans to affordable housing, most local governments work on multi-year projects where communication and engagement needs change dramatically over time.

Early on, staff must communicate a broad vision and goals, and residents' ideas can play a large role in a project's direction. But as a project progresses, staff must narrow their focus to communicate project updates and use public feedback to revise initial drafts and fine-tune program details.

Until now, online engagement tools have applied a one-size-fits-all approach; relying heavily on surveys throughout a project lifecycle and under-investing in initial and follow-up communications. This approach can make engagement feel transactional and leave residents in the dark about how and when their input will be used.

In response, CitizenLab and Konveio have teamed up to ensure local governments can match the right communications and engagement tools to each part of a project lifecycle. Local governments can now do it all; launch a project using CitizenLab's idea collection or survey tools; refine early drafts or mockups using Konveio's embedded document engagement platform; and then communicate out findings and reports, all in one place.

This webinar will cover the different types of community input and buy-in required as a project progresses, and identify different "sequences" or pre-defined engagement processes that align to specific types of projects, like comprehensive plans, climate action plans, and ARPA budgeting. Join us to learn and discuss:

  • The pros and cons of different types of engagement formats
  • Best practices or proven "sequences" for common types of project lifecycles
  • Research-backed practices for increasing all types of public engagement
  • How to open resident commenting to help develop your plan
  • How to determine the right way to engage for your next project


Guests:

Eleni Katrini is a designer and researcher with experience in academia, local government, private and voluntary sector. She is currently holding a position as a Senior Regeneration Manager at Newham council, working on developing strategies for Newham’s high streets based on evidence and co-design.

Jonathan McClue is a Principal Planning Officer at the London Borough of Camden, responsible for major developments within the development management service. Jonathan is passionate about community consultation and helped pioneer Camden’s remote Development Management Forum process, which is a formal part of Camden’s pre-application consultation procedure on large and strategic schemes.

Moderated by Lora Botev, Business Development Manager UK

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the webinar

DECEMBER 13, 2022, 10 AM PT / 1PM ET
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  • Best practices for making engagement projects more inclusive
  • Clear takeaways for incorporating inclusion in your council’s projects
  • Ideas for using digital tools & how to combine them with face-to-face interaction for advanced inclusion


Guests:

Eleni Katrini is a designer and researcher with experience in academia, local government, private and voluntary sector. She is currently holding a position as a Senior Regeneration Manager at Newham council, working on developing strategies for Newham’s high streets based on evidence and co-design.

Jonathan McClue is a Principal Planning Officer at the London Borough of Camden, responsible for major developments within the development management service. Jonathan is passionate about community consultation and helped pioneer Camden’s remote Development Management Forum process, which is a formal part of Camden’s pre-application consultation procedure on large and strategic schemes.

Moderated by Lora Botev, Business Development Manager UK


Speaker

Ben Gordon
Online Engagement Manager
CitizenLab

Chris Haller
CEO
Konveio


Moderator
‍‍

Amanda Rotella
Government Success Manager
CitizenLab

Upcoming webinars

27th September 2019
2pm, PST

Discover how to engage your citizens

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27th September 2019
2pm, PST

Discover how to engage your citizens

Citizens voted and commented on 4 different designs for the future town square. The data reports made the council understand the various arguments amongst the population.