• an introduction to the dos and don'ts of digital democracy in an easy, accessible way;
• a step by step guide to setting up your digital process, from the preliminary steps to feedback and policy-making;
• ideas for how to connect online participation with what happens in the field;
• an explanation of the benefits of technological options like data-clustering and automatic moderation.

CitizenLab has worked with 200+ local governments over the world to increase community engagement and empower citizens.