- an introduction to the dos and don'ts of digital democracy in an easy, accessible way;
- a step by step guide to setting up your digital process, from the preliminary steps to feedback and policy-making;
- ideas for how to connect online participation with what happens in the field;
- an explanation of the benefits of technological options like data-clustering and automatic moderation.
By working with over 100 cities and municipalities both in Flanders and abroad, the CitizenLab team has learned what works best to increase citizen engagement online.