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E-BOOK

Measuring Impact in Civic Tech

Citizen participation platforms aim to improve intangible metrics such as trust, citizen engagement and democratic dialogue. How can these be accurately measured, and why is demonstrating impact so important? This guide looks at practical measures of impact, with a special focus on citizen participation platforms.

In this guide you'll find:

  • A definition of impact and why it matters
  • The main challenges for impact measurement
  • Practical measures to assess impact
  • Common evaluation frameworks

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