Steenokkerzeel use CitizenLab to draft their Regional Mobility Plan


The city is known for its historical center with canals, and for having the tallest windmills in the world. Nowadays Schiedam is mainly a commuter town that faces similar challenges of a big city. Schiedam teamed up with CitizenLab to create an online participation tool to support the many processes they were already organising inside their departments.

Challenge and goals

Steenokkerzeel was a forerunner in making an intelligent use of the timeline possibilities of the platform. In a first 'open' phase, citizens were asked to comment and give feedback on 4 different mobility scenarios: bring street in 1 direction or 2 directions, close down street 3, install ANPR cameras on the corner of street 4, etc... The scenarios were added by the municipality and illustrated with a map. 


The platform was communicated both on the city website and communication channels but was also presented during real life events, i.e. neighbourhood gatherings, where citizens were confronted with the different scenarios and could comment on them. It is during these gatherings that also the input that was collected online was shared with all the people present. The launch of the platform made it to the local press, to make all the people concerned were aware that the platform was used to collect their ideas.

Mobility and security are hot topics in this municipality located next to Brussels.


Both the mobility expert active on the project and the communication officer of the municipality used the (mass) commenting features of the platform, to interact openly on the input of the citizens, to answer snagging questions. Step by step, the preference for one scenario became clear. Also social media comments and comments given during the real-life events were taken into account. 

Final selection and feedback

After a first active phase of commenting, collecting up and down votes and giving the possibility to citizens to give new ideas, only two scenarios made it to the second round. Finally, after a test setup period, one scenario was chosen and installed permanently: the municipality installed ANPR-cameras. Also the automated weekly newsletter helped to keep the registered users informed. 

Intermediary results

In 2 months:

Up next

More info coming up!

[last update Sept 18th 2018]

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