We’re happy to share some very impactful product updates with you. Especially admins dispose over an even wider range of powerful weapons to steer citizen participation into their desired direction. Here’s an overview of all new functionalities in the newest CitizenLab release. 

The feedback from the 15 first municipalities that have used CitizenLab to enhance their local civic engagement was very valuable to construct our roadmap. As we always stress, online citizen engagement is never a standalone process. That’s why we further researched how local governments structure their participatory processes in order to align our product with them.

Product update CitizenLab

What’s new? A bunch of admin functionalities!

Out of this research, we concluded a significant need for a staged online participatory process in which geographical segmentation plays a primordial role. The new staged participation approach allows you to set up an easy-to-use participatory budget. At the same time, we worked out an extensive role system to have different moderation rights per group. You only want to have verified citizens to be able to vote in a last phase of the participatory budgeting process? That’s possible now!

Furthermore, we thought about how we could help city officials saving time on the online moderation. One request we repeatedly got is how to make to integration between offline events and online participation. Next to the possibility to communicate about upcoming events within projects on the platform, city officials can now also import proposals (e.g. an Excel spreadsheet) coming from participation sessions on the platform. Another feature to help you save time is the powerful mass commenting, to be used to give feedback to many ideas in a single click.

Last but not least, all the multilingual regions are now able to use the CitizenLab interface in multiple languages with automated translations. Fantastique, n’est-ce pas? 


Tell me more

Glad you asked. Here’s an overview of the individual product feature updates with links to the articles in which we explain them more in detail:

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