From shaping the future city of Lancaster to improving parks and rec in Carlisle, PA, surveys are used across our platforms to gauge a community’s opinions on specific topics. Surveys and polls are easy to set up and provide a low-threshold way for community members to weigh in on policy...
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Storytelling is an important aspect of community engagement – that’s why Inform is the first step on the participation ladder. Storytelling cultivates a foundational understanding of an engagement topic, the parameters and criteria for engagement, and sheds inspiration for engagement. For better participation projects, cities should tell these stories in...
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For the last several years, CitizenLab has been working to build a community. Over the course of those years, we had the privilege of convening hundreds of clients at meetings and feedback rounds to gather their input on our platform and around the idea of online community engagement more broadly....
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When it comes to engaging with the public, social media is often a first instinct for many government officials. It is easy to access, widely utilized, and is often the first place people go to share their opinions on trending issues or topics in their communities. In fact, according to...
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Community engagement isn’t just about increased transparency between government and residents. It’s also an important tool that can improve communication across internal departments and key community stakeholders. This is accomplished through detailed reporting, made possible with an online engagement platform and proper community collaboration. More efficient and accurate reporting To...
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Understanding how your community – and who in your community – currently engages with local topics is crucial to identifying opportunities and gaps for your next community engagement project. Before getting started, consider who you need to reach and how you will do it. Decide who you need to reach...
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Start with organizing your team’s resources and goals. By starting on the same page, your projects will be set up to maximize your team and community’s return on engagement. Consider your resources To set up a successful engagement project, you’ll need time, budget, and a dedicated team. This means ensuring...
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