Quality community engagement helps you tap into the collective intelligence of your community and enable more inclusive, participatory, and responsive decision-making. Digital engagement platforms like CitizenLab can help ensure representation in your engagement efforts so you hear more from traditionally underheard or underrepresented groups. However, just providing an online community...
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Storytelling is an important aspect of community engagement – that’s why Inform is the first step on the participation ladder. Storytelling cultivates a foundational understanding of an engagement topic, the parameters and criteria for engagement, and sheds inspiration for engagement. For better participation projects, cities should tell these stories in...
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Three years ago we asked ourselves, “How can natural language processing (NLP) and machine learning technologies help digital democracy platforms?” CitizenLab developed a feature that realizes just that. In 2022, we released our “Insights” feature to help our clients analyze and categorize community feedback on their community engagement platforms. This...
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The nature of climate issues is complex and multi-faceted. As a result, when creating climate action plans local governments and organizations need to engage diverse stakeholders in consistent and transparent ways to identify tangible and actionable solutions. For this to succeed, communities need the opportunity to voice concerns, weigh on...
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