The community engagement platform made for local governments

Uncover the community insights you need to make informed decisions. CitizenLab’s community engagement platform makes it easy for governments to engage their residents, manage their input and make informed decisions, all in one place.

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The community engagement platform made for local governments

Uncover the community insights you need to make informed decisions. CitizenLab’s community engagement platform makes it easy for governments to engage their residents, manage their input and make informed decisions, all in one place.
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300+ local governments trust CitizenLab with their community engagement projects

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Inclusive, participatory, and responsive decision-making for forward-looking governments.

With CitizenLab, governments have seen:


of their team engage more often with their residents, and on more topics.

12x increase

in resident engagement, including
from underheard groups.

55% less time

on analysis and reporting, allowing
for more continuous engagement.

Why governments love CitizenLab

Highly interactive

Two-way, transparent conversations are at the heart of the platform, leading to higher rates of participation and more community trust.

Easy to use

A modern and accessible interface; user-friendly for residents and admins alike.

Guided by experts

Your dedicated CitizenLab engagement expert helps you design impactful projects from start to finish.

Fast, powerful insights

Save time with text analytics that highlight keywords, trends, and resident sentiment from open-ended community input.

If community members don't come to your town hall...

A time-consuming endeavour

And even so, going from capturing your residents’ input to delivering a final report and making decisions takes too much time.

Always the same, small audience

We get it - it always seems to be the same, small group of residents who show up to your meetings.

... we bring the town hall to them.

Save time on getting to insights

City officials spend on average 3x less time processing citizen input compared to before. Fine-grained insights are within reach.

Reach broader audiences

69% of our users are younger than 45. Your residents want to have a say wherever and whenever it suits them best.

A complete platform built to power local governments

engagement toolbox visual

A central engagement toolbox to engage your community

The CitizenLab platform offers multiple ways to consult your community without having to juggle different tools. Whether you need to share information or ask for opinions using a survey, or want to dive deeper into co-creation through dialogue, you can now do it all in one place.

Easily manage projects and community input on one central hub

Our powerful back-office gives you full control to customize your platform and manage it easily. Launch and follow-up on engagement projects, share timely feedback with your community, and collaborate with your team using a single tool.

Make decisions using real-time, community-driven data

Let our software help you make sense of all the data you collect. With clearly identified, actionable insights you'll know what decisions to make to meet your community's needs. Using Natural Language Processing to cluster similar ideas and extract key takeaways, helping you see what your community is talking about at a glance.

Discover the platform
How it works
Discover how our clients use CitizenLab:
Read our success stories
Screenshot of a citizen platform for VancouverCitizenLab - Civic Engagement made really easy

Engage community members.

A whole engagement toolbox at your fingertips.

Consultation: surveys & polling
ideas, reactions, votes & budgeting
Communication: widget, invitations & socials
Information: interactive media, timeline & projects
Discover the features
Screenshot of citizen ideas moderation on the platformCitizenLab - Civic Engagement made really easy

Manage their input.

Easily manage resident input from your centralized dashboard. 

Idea management
: status & feedback
Auto-moderation: prevention & spam reporting
Segmentation: roles & permissions
User management: invitations & groups
Discover the features
Screenshot of citizen input analysis on the platformCitizenLab - Civic Engagement made really easy

Decide based on insights.

Make decisions using real-time, community-driven data. 

: classification & clustering
Insights: dashboard & analyses
Reporting: emails & notifications
Data management: export & API access
Discover the features

Get a personalised quote

Thinking about CitizenLab for your municipality or organisation ?
Compare our features and pricing plans.

See pricing plans

Don't just take our word for it.

Over 300 local governments across 18+ countries are already using CitizenLab to co-create their policies and programs with over 750,000 community members.
Read our client stories

“We have chosen CitizenLab as a partner because they provide a plug-and-play system that doesn't require a very technical background to get started. As a smaller municipality, it is good that we can focus our resources on getting the platform out to the citizens. Moreover, we are pleased with the ongoing dialogue we have with CitizenLab about adapting and developing the platform so that it also fits the political reality in a Danish municipality. The team is very responsive to new ideas and thoughts.”

Terkel Kunding

Ledelseskonsulent Furesø Kommune (Denmark)

"A lot of times in local government everyone is excited about a new product but not everyone is trained to know and engage with the new initiative. The Government Success Manager from CitizenLab  really helped us to have people engaged across departments to make sure this program is successful.”

Milzy Carrasco

Director of Neighborhood Engagement, City of Lancaster, Pennsylvania (USA)

"I am immensely pleased that so many people made their voices heard and shared their ideas with us. The numerous positive ideas strengthen our policy and ensure that we can set priorities that reflect reality. The user-friendly and well-arranged platform that CitizenLab has certainly contributed to the success of our participation initiative.”

Mohamed Ridouani

Mayor, City of Leuven (Belgium)

“This is the best way to include citizens in our policy-making. A referendum has a much bigger impact than anything that is discussed in the city council. We want to organise a referendum like this every year, and we’re going to ask our citizens what they want to vote about.”

Vincent Van Quickenborne

Mayor of Kortrijk (Belgium)
Photos of team members

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Find out why 300+ governments and organizations
are using CitizenLab.

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Top European Social Impact startup

DT50 awards at the TechCrunch Disrupt conference, Berlin

"The digital infrastructure that enables municipal governments to connect with their citizens."

World Summit Award winner

Winner in the "Governments & Citizen engagement" category