of their team engage more often with their residents, and on more topics.
in resident engagement, including
from underheard groups.
on analysis and reporting, allowing
for more continuous engagement.
Two-way, transparent conversations are at the heart of the platform, leading to higher rates of participation and more community trust.
A modern and accessible interface; user-friendly for residents and admins alike.
Your dedicated CitizenLab engagement expert helps you design impactful projects from start to finish.
Save time with text analytics that highlight keywords, trends, and resident sentiment from open-ended community input.
And even so, going from capturing your residents’ input to delivering a final report and making decisions takes too much time.
We get it - it always seems to be the same, small group of residents who show up to your meetings.
City officials spend on average 3x less time processing citizen input compared to before. Fine-grained insights are within reach.
69% of our users are younger than 45. Your residents want to have a say wherever and whenever it suits them best.
The CitizenLab platform offers multiple ways to consult your community without having to juggle different tools. Whether you need to share information or ask for opinions using a survey, or want to dive deeper into co-creation through dialogue, you can now do it all in one place.
Our powerful back-office gives you full control to customize your platform and manage it easily. Launch and follow-up on engagement projects, share timely feedback with your community, and collaborate with your team using a single tool.
Let our software help you make sense of all the data you collect. With clearly identified, actionable insights you'll know what decisions to make to meet your community's needs. Using Natural Language Processing to cluster similar ideas and extract key takeaways, helping you see what your community is talking about at a glance.
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Compare our features and pricing plans.
This inclusive approach increased participation and gave the City the confidence to use their online engagement platform to tackle challenging local problems.
The London Borough of Newham has launched its consultation platform to include residents, businesses and shoppers in urban planning decisions. All stakeholders have been consulted on four projects around Newham’s shared spaces.
Grand Paris Sud teamed up with CitizenLab and WWF for the "Stand Up for Climate" campaign aimed at collecting, funding and implementing innovative citizen solutions for the climate crisis.
In each neighbourhood, citizens could voice their opinions and vote on what they think deserves the municipality’s investment. Over 24,450 inhabitants participated in this project via the online platform.
The flemish city of Kortrijk has launched Belgium's first online referendum to consult citizens on the future of mobility in the city.Read more
The city re-invests the revenue coming from the Empty Homes Tax into affordable housing initiatives, suggested by its citizens.Read more
Care Quality Commission (CQC) is an independent regulator of health and social care in England. The organisation uses its voice to share views on quality issues in the sector.Read more
Following country-wide citizen protests on a range of social issues, the Chilean Association of Municipalities (the AChM), launched a large-scale citizen consultation on the future of the constitution.